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Patient Care Coordinator

1 month ago

Arizona City, United States Happy Ears Hearing Center Full time

Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Benefits/Perks 10 days PTO Paid holidays Competitive compensation Careers advancement Health insurance Performance-based incentives Friendly, interactive working environment with great culture and support Job Summary Put your best face forward in this high-energy position and ensure every patient has a friendly, inviting, and memorable experience. Serve as primary support for a busy Audiology clinic. The Patient Care Coordinator is the first point of contact for patients. Must display a welcoming, friendly atmosphere, placing patients at ease on the phone and in office. Responsibilities include but are not limited to greeting customers, answering incoming calls, coordinating/organizing clerical tasks such as scheduling/tracking appointments, collecting payments, managing inventory, maintaining a clean work environment, basic hearing aid cleanings, and troubleshooting, pairing bluetooth devices and entering/maintaining patient data in patient management system/charts. The ideal candidate is compassionate, patient, outgoing, happy/enthusiastic, and knowledgeable about healthcare practices. Responsibilities Collaborate with audiologists, patients, families, and healthcare staff Create personal goals and monitor progress toward goals Input and maintain patient information in EMR system Maintains good and appropriate patient relationships Exercises confidentiality relating to all business and patient information Distributes electronic intake forms and assists patients in properly completing paper intake forms if necessary Checks in hearing devices and makes sure they are ready to go prior to patient appointments Maintains office schedule to maximize productivity and ensure efficiency and confirms next-day appointments Collects and records payments Works together with Audiologists to ensure high-quality patient care Ensures coffee/snack station is clean and stocked and lobby/workspace is clean and organized Performs basic tech duties with hearing aids: device cleanings, and troubleshooting issues Performs other miscellaneous office duties as assigned Qualifications Previous experience as a Care Coordinator or in a similar position is preferred Strong problem-solving and organizational skills Ability to manage multiple projects or tasks and prioritize appropriately Ability to work in fast-paced situations and make sound decisions quickly Excellent interpersonal skills and high level of compassion Strong verbal and written communication skills Experience with hearing loss is a plus Excellence in customer care. Must deal with patients in a respectful and caring manner #J-18808-Ljbffr