Receptionist

3 weeks ago

Grand Rapids, United States Jars Cannabis Full time

JARS Cannabis / Receptionist

Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you

What we are looking for:

We are looking for someone who is friendly, tech-savvy, organized, great at multi-tasking, and can handle a busy/rapid setting. As a Receptionist, you will be the first point of contact for our customers, so the ability to make a customer's day an amazing one from the moment they walk in the door is key The position of Receptionist is responsible for checking in new and existing patients per state and CRA requirements, creating patient profiles, and generally assisting where needed. This successful candidate will also undergo a mandatory training through our groundbreaking JARS University training. This training is done both virtually and in-person at our mock-store training facility to ensure that our staff is well-educated and trained on JARS' policies, procedures and company culture.

Job Duties

  • Verifying customers legal age requirement, registering new customer in the POS system, and scanning in returning customers
  • Checking customer purchasing allotments through POS system upon check-in
  • Promoting the JARS brand and getting customers excited about shopping at our location
  • Welcoming guests and customers into the store with a positive, upbeat, and friendly demeanor
  • Using proper greetings and salutations to all customers at all times
  • Assisting with curbside and online orders when needed
  • Answering calls with professional and proper phone etiquette
  • Provide customers with information regarding products, store hours and location, daily specials, website address, and more.
  • Emphasizing the JARS Loyalty Program, campaigns, events, daily texts, etc.
  • Show up to each scheduled shift timely and presentable
  • Communication to budtenders for order completion updates
  • Creating personable and memorable experiences for all store patrons
  • Always maintaining Michigan & CRA compliance
  • Performing opening, mid-day, and closing tasks, as well as general upkeep of the reception area
  • Supporting store management in an administrative capacity, as required
  • Adhering at all times to all applicable laws, regulations, policies, compliance, and protocols
  • Monitoring customer ques at all times
  • Keep all online/paper menus current with daily offerings

Requirements

  • Minimum 1 year of customer service experience working within in a retail, sales and/or hospitality environment
  • 1 year previous administrative and/or Front Desk Receptionist experience
  • Must have strong attention to detail, organization, multi-tasking, and follow-up skills
  • Excellent customer service skills and communication skills
  • Must be able to work cooperatively as a team member
  • Must be 21 years of age or older
  • High school diploma or General Education Diploma (GED) is required

Work Atmosphere/Physical Demands

  • Requires some standing and some bending, stooping, and stretching
  • Ability to operate a computer, POS system and other office equipment
  • Work will generally be performed in a fast-paced retail cannabis dispensary
  • Involves frequent contact with patients and staff
  • Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion

Why JARS Cannabis? At JARS Cannabis, we pride ourselves on being more than just a retailer - we are a community. Our values of being Inclusive, Daring, Nimble, Playful, and Gritty are at the heart of everything we do, and they make us as great as we are.

  • Inclusive: We believe in creating a welcoming environment for everyone. Our team is diverse, and we celebrate the unique perspectives and backgrounds that each member brings. We are committed to fostering an inclusive culture where everyone feels valued and respected.
  • Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.
  • Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.
  • Playful: We believe that work should be fun Our playful spirit is reflected in our vibrant store environments and our approach to customer service. We encourage our team members to bring their authentic selves to work and to enjoy the journey.
  • Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done. Our grit and perseverance are what set us apart and drive our success.

Join Us

If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis is the place for you. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.

Apply today and become a part of the JARS Cannabis family

Employee Benefits

  • Free Employee Assistance Program
  • Health, Dental & Vision Insurance (full-time employees only)
  • 401(k) Plan
  • Paid Time Off
  • Employee Discount
  • Monthly Bonus Incentives
  • Internal Growth Opportunities
  • Life Insurance
  • Personal Significance Time
  • Paid Volunteering Opportunities
  • Holiday Pay
  • Bereavement Time Pay
  • Paid Paternity Leave

Job Types: Full-time, Part-time

Schedule:

  • 10-hour shift
  • 8-hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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