Customer service specialist
4 weeks ago
Customer Service Specialist - American AugersWho Are We? American Augers, located in West Salem, Ohio is a division of The Toro Company. American Augers builds the largest horizontal directional drills in the industry, and a full range of auger boring machines. With the rugged user in mind, American Augers rigs are built to last and backed by 24-hour worldwide support. The Customer Service Specialist will provide all American Augers and Trencor customers (end users, dealers, distributors, and agents) with timely answers to elevated service part related inquiries/issues. Customer concerns are varied, complex, and non-routine ranging from part number identification, sales order entry, and order expediting, to resolving complex part fit-up problems and “unit down” backorder situations. Position serves an important role in fielding and resolving concerns from all internal and external customer groups on issues such as pricing, backorders, order exceptions, and dealer/distributor performance.Work Location: This opportunity is on-site at the West Salem, Ohio location. Remote/Hybrid is not available for this opportunity at this time. What Will You Do? In order to grow and build a successful career with The Toro Company, you will be responsible for: Research and resolve all parts-related issues for AAT customers including dealers, distributors, end users, and agents. Research and reply to customer inquiries regarding parts, providing accurate and thorough information and support. Assist with the resolution of disputed shipping claims, debits, credits and return goods authorizations by working with customer(s), accounting, distribution center(s), shipper and any other involved parties to investigate, rectify, and resolve issues.Develop and maintain positive relationships with assigned customers by: accepting and resolving accelerated front-line issues within established timeframes; Acting as the liaison between customers, other business areas, and third party suppliers to resolve issues; and Maintaining regular phone and email contact with assigned customers.Utilize SAP to plan and allocate orders and coordinate shipping with distribution centers and third party suppliers. Manage SAP Part Notes; includes creation and updates. Responsible for advanced product knowledge for legacy and new equipment.Act as a liaison with other business functions (e.g, Technical Service, Engineering, Purchasing, Production Control, Marketing, Training) and as an advocate for customers in researching and resolving complex parts issues.Customer Service Reps should make an effort to build a responsive, knowledgeable, and customer oriented department. This is accomplished by acquiring training, education, and information pertaining to AAT products and attend team training sessions with appropriate product experts.What Do You Need? To be considered for this role, an individual should meet the following minimal requirements: High school diploma or equivalent required, advanced degree preferred. Minimum of two (2) years progressive experience in an order processing and technical customer service environment. Mechanical aptitude preferred. Demonstrated positive work record, including indications of strong self-motivation, high productivity, reliable attendance, attention to quality, ability to learn new skills, and a cordial, cooperative personality.Demonstrated excellent skills in organizing and prioritizing work in a rapidly changing environment.Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and must possess the ability to cross-train in other tasks. Must be tactful, professional, and detail oriented. Demonstrate keyboarding skills, including accuracy and speed. Strong data entry and system navigation skills. Proficiency in SAP, Windows and Microsoft Office required. What Can We Give You? At American Augers we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits – American Augers offers employees at our West Salem, OH location a variety of perks, including: Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment. Wellness - In addition to physical wellbeing, TTC offers a variety of mental health, financial health, and other types of resources to every full-time employee. Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community. Growth Opportunities – TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples. Competitive Salary – Cash compensation is one piece of our competitive total rewards package. Salary will be determined by experience and qualifications. If you need to, you can access your pay early with the One@Work app.We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees. #LI - Onsite#OFCE
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Customer Service Specialist
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West Palm Beach, United States Service Experts Full timeOverviewWe are looking for a part time Customer Service Specialist, hours are 4:00-9:00PM, and Sat or Sun 7:00-2:00 or 2:00-9:00Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for...
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Customer Service Specialist
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West Palm Beach, United States Service Experts Full timeOverview We are looking for a part time Customer Service Specialist, hours are 4:00-9:00PM, and Sat or Sun 7:00-2:00 or 2:00-9:00 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for...
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Customer Service Specialist
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Salem, United States City of Salem Full timeMake an impact:The City of Salem is seeking a full-time Customer Service Specialist 1 (CSS 1) to join our Customer Service Center team within the Enterprise Services Department. The CSS 1 will be serving as the point of contact and providing excellen Customer Service, Customer Service Specialist, Specialist, Customer Experience, Retail, Skills
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Customer Service Specialist
4 weeks ago
West Salem, United States The Toro Company Full timeCustomer Service Specialist - American Augers Who Are We? American Augers, located in West Salem, Ohio is a division of The Toro Company. American Augers builds the largest horizontal directional drills in the industry, and a full range of auger boring machines. With the rugged user in mind, American Augers rigs are built to last and backed by 24-hour...
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Customer Service Specialist
1 month ago
West Salem, United States The Toro Company Full timeCustomer Service Specialist - American AugersWho Are We? American Augers, located in West Salem, Ohio is a division of The Toro Company. American Augers builds the largest horizontal directional drills in the industry, and a full range of auger boring machines. With the rugged user in mind, American Augers rigs are built to last and backed by 24-hour...
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Salem, United States Ferrellgas Full timeOverview Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! ...
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Customer Service Specialist
1 month ago
West Jefferson, United States Ace Hardware Full timeCustomer Service Representative What Youll Do Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc. Retrieves retailer information, stock status information, status of purchase orders, make changes to p Customer Service Specialist, Customer Service, Specialist
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Bilingual Customer Service Specialist
6 days ago
Salem, United States Sherwin-Williams Full timeAs a Bilingual Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide product information, and ensure overall customer satisfaction. This role involves assisting customers in person and over the phone, processing sales transactions, and maintaining high-quality store standards. You will also...
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Bilingual Customer Service Specialist
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Salem, United States Sherwin-Williams Full timeAs a Bilingual Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide product information, and ensure overall customer satisfaction. This role involves assisting customers in person and over the phone, processing sales transactions, and maintaining high-quality store standards. You will also...
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Customer Service Training Specialist
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Salem, Virginia, United States Intact Insurance Full timeJob Overview We are seeking a Customer Service Training Specialist to enhance our Operations team. This role focuses on delivering effective training solutions that align with our operational and functional objectives. The specialist will play a crucial role in ensuring outstanding service quality for both internal and external stakeholders. This position...
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Customer Service Training Specialist
2 weeks ago
Salem, Virginia, United States Intact Insurance Full timeJob Overview We are seeking a Customer Service Training Specialist to enhance our Operations team. This role focuses on utilizing diverse training methodologies to achieve operational excellence and meet functional objectives. The specialist will ensure outstanding service delivery to both internal and external stakeholders while maintaining the quality of...
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Customer Service Specialist
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Customer Service Specialist
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West Haven, Connecticut, United States Mysocialwiz Full timeJob DescriptionCustomer Service Specialist Overview:This role offers a full commission structure along with a retirement plan.As a Customer Service Specialist, you will handle incoming inquiries from clients interested in our services, address their questions, manage complaints, troubleshoot significant issues, and provide essential information. You will...
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Bilingual Customer Service Specialist
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Salem, United States The Sherwin-Williams Company Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...
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Customer Service Specialist
7 days ago
Salem, Oregon, United States Northwest Credit Union Association Full timePosition Title: Call Center Representative (Support Center) Company Overview:Northwest Community Credit Union, part of the TwinStar Credit Union family, is dedicated to fostering a workplace where employees can thrive both personally and professionally. We take pride in our long-standing commitment to providing exceptional care to our members and the...
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Customer Service Specialist
2 weeks ago
Salem, Oregon, United States Northwest Credit Union Association Full timePosition: Call Center Representative (Support Center) Company: Northwest Community Credit Union At Northwest Community Credit Union, we prioritize creating a supportive atmosphere for our employees, fostering both personal and professional growth. We take pride in our longstanding commitment to delivering exceptional care to our members and the community....
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Automotive Customer Service Specialist
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West, Texas, United States Chevy of West Full timeJob Title: Automotive Customer Service SpecialistDepartment: ServiceReports to: Service ManagerPosition Overview:The Automotive Customer Service Specialist plays a crucial role in facilitating communication between clients and service technicians regarding vehicle maintenance and repair requirements. This position involves welcoming customers, assisting them...
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Customer Service Specialist
7 days ago
Salem, Oregon, United States Northwest Credit Union Association Full timePosition Title: Call Center Representative (Support Center) Company: Northwest Community Credit Union Northwest Community Credit Union, a division of TwinStar Credit Union, is dedicated to fostering a supportive environment for its employees, enabling both personal and professional growth. We take pride in our longstanding commitment to providing exceptional...
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Customer Service Specialist
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West Jordan, United States Spoonful of Comfort Full timeCustomer Service Specialist ABOUT US As seen on Shark Tank! Spoonful of Comfort simmers up gift packages featuring handcrafted soup. Warm, thoughtful, and delightfully personal, our ready-to-eat meals are like sending love by the ladle. Inspired by the soup I wanted to mail to my mom when she was battling cancer, Spoonful of Comfort is the perfect get-well...
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Customer Service Specialist
1 day ago
West Valley City, United States OneMain Financial Full timeJob DescriptionOneMain Auto is looking for a talented Customer Service Specialist. As a Customer Service Specialist, you will be an important part of a team who are really the face of OneMain Auto. You will often be the first person the public has contact when calling us. You will be responsible for all customer service calls assisting with account...
