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Service Manager

3 months ago

North Royalton, United States Ag-Pro Companies Full time

**Location:** North Royalton, OH

**Type of Employment:** Full-Time Manages service operations within the dealership to maximize return on investment and optimizing Service Department processes to ensure customer satisfaction. Grows service labor sales and controls expenses.

**Duties**

* Develops, communicates, and monitors Service Department processes to ensure customer satisfaction

* Creates annual Service Department goals and budget, in alignment with the organizations financial and operational objectives

* Develops and executes Service Department marketing plan and monitors monthly to achieve departmental goals

* Coordinates customer clinics, field days, and related promotional events

* Submits service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit

* Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

* Reviews work orders for completeness and accuracy prior to customer billing

* Ensures all departmental tools, equipment, and vehicles are in good working order

* Manages recruiting, staffing and employee development activities for employees reporting to this position

* And other duties as assigned

**Requirements**

* 3+ years experience in Service Department operations

* Ability to use Microsoft Office and the internet

* Ability to write and speak effectively to individuals and groups

* Familiar with John Deere and competitive products

* Basic understanding of financial principles relative to Service Department operations

* Ability to analyze and interpret internal reports

* Ability to work extended hours and weekends

* Excellent customer service skills

* High School Diploma or equivalent experience

* Valid Driver's License with a clean driving record

**Contact**

Kaylee French

Kfrench@agproco.com