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Automotive Customer Service Specialist

2 months ago

North Royalton, Ohio, United States Conrad's Tire Express and Total Car Care Full time
Job Overview

Management Development Initiative

Embark on a rewarding career as a Service Advisor within our Management Development Initiative, designed to elevate you from an entry-level position to a Store Leader.

In just a few years, you will have the chance to oversee a multi-million dollar operation.

This extensive program equips you with the essential skills needed to run a successful retail tire and automotive repair business, covering products, services, customer engagement, sales, administrative tasks, management, and leadership competencies. This initiative is tailored for highly driven individuals eager to accelerate their career and income potential.

Key Responsibilities

Customer Engagement:

  • Identifies and addresses customer needs, concerns, and inquiries in a professional manner.
  • Conveys customer requirements to the service department for accurate diagnosis.
  • Guides the service team in identifying customer needs through appropriate products and services.
  • Confirms with the service department that the necessary services have been completed.
  • Promotes tires, automotive accessories, service repairs, and preventative maintenance to meet customer demands.
  • Maintains up-to-date knowledge of all tire and service products, including those offered by competitors.
  • Provides accurate information in response to inquiries both over the phone and in-store.
  • Builds trust with customers through integrity and genuine concern.
  • Delivers exceptional customer service that surpasses expectations while adhering to company policies.
  • Listens attentively to effectively communicate with customers and staff on relevant topics.
  • Develops a loyal customer base.
  • Prepares precise estimates and invoices for customers.
  • Processes customer transactions following established procedures.
  • Understands and performs tire and lube technician responsibilities.

Management and Administration:

  • Prioritizes daily tasks to ensure timely delivery of products and services.
  • Coordinates daily operations with the Service Manager.
  • Analyzes performance data to enhance productivity in daily operations.
  • Manages employee efficiency, store expenses, and inventory effectively.
  • Oversees daily store functions, including opening and closing procedures.
  • Trains, develops, and motivates store staff.
  • Evaluates and addresses employee performance in a fair manner.
  • Handles customer complaints and operational issues calmly and consistently.
  • Demonstrates reliability in interactions with customers and employees.
  • Aims to achieve monthly performance targets.
  • Utilizes the transfer system effectively.
  • Communicates wage considerations to relevant parties.
  • Reports operational issues and results to management promptly.
  • Seeks training opportunities for professional growth.
  • Adheres to and communicates company policies to team members.
  • Delegates responsibilities based on team members' strengths.
  • May assist at other locations as needed.
  • Maintains punctuality and adherence to scheduled shifts.
  • Completes all administrative tasks and paperwork accurately and on time.

Qualifications

To excel in this role, candidates must demonstrate proficiency in essential duties. The following qualifications are necessary:

Education and Experience:

High school diploma or equivalent; six months to one year of relevant experience or training in tire and automotive services, sales, and customer relations.

Language Skills:

Ability to read and interpret documents, as well as write routine reports and correspondence.

Mathematical Skills and Reasoning:

  • Ability to perform basic arithmetic operations.
  • Ability to solve practical problems with limited standardization.
  • Ability to interpret various instructions in different formats.

Physical Requirements:

Employees must be able to meet the physical demands of the job, including standing for extended periods, lifting up to 50 lbs, and performing tasks that require manual dexterity.

Work Environment:

Employees may be exposed to mechanical parts, chemicals, and varying weather conditions. Extended hours and occasional weekend work may be required.

Additional Information:

Valid driver's license and acceptable driving record are required. A background check will be conducted as part of the hiring process.

Benefits:

  • Long-term career growth opportunities
  • Comprehensive medical, dental, and vision insurance
  • Life, short-term, and long-term disability insurance
  • 401k plan with company matching
  • Profit-sharing options
  • Paid holidays, vacation, and personal days
  • Fitness club reimbursement
  • Uniforms provided
  • Five-day work week

For more information, please visit our website.

Job Posted by ApplicantPro