Reservations Specialist
3 months ago
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com. Location: The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. Overview: The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting/ Meeting Forbes Five Star Standards and meeting or exceeding monthly goals set forth by Director of Revenue Management. Responsibilities: Fundamental Requirements:Answer all incoming calls promptly, in an attentive, courteous and efficient manner.Answer guest inquiries about hotel services, facilities and hours of operation.Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.Enter reservations into the computer according to standard operating procedures.Communicate and work closely with the Sales Department concerning group bookings.Maintain availability calendar and communicate all relevant information to the operations staff.Maintain accurate files and reports.Handle all special reservations, to include V.I.P. reservations, packages and discounts.Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.Attend and give input on trends and opportunities to maximize revenue.Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.Post no-show revenue daily, if required at property.Process travel agent checks, if required at property.Be able to perform all duties of Guest Services Agent and assist at front desk as needed.Communicate availability to wholesalers.File reservations and group contracts.Review Reservations and Guest Requests on a daily basis.Send confirmations.Process advance deposit/balance sheet.Forecast packages according to hotel standards.Research travel agent commissions.Attend Navis training courses and develop mastery of operating system. Qualifications: Education & Experience: High School diploma or equivalent required.Experience in a hotel or a related field highly preferred.College course work in related field helpfulPhysical requirements:Flexible and long hours sometimes required.Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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Reservations Specialist
5 days ago
Boston, United States Highgate Hotels Full timeThe Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. He/she is also r Reservations, Specialist, Reservation, Guest Service, Operations, Hotel
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Reservations and Communication Specialist
4 weeks ago
Boston, United States Four Seasons Hotels & Resorts Full timeInclude (but are not limited to): Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms. Run daily reports for department, operational departments, Sales & Marketing, General M Communication Specialist, Reservations, Reservation, Communication, Specialist, Hospitality, Retail, Hotel
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Reservations and Communication Specialist
4 weeks ago
Boston, United States Four Seasons Full timeFour Seasons - 1 Dalton Street [Front Desk Agent / Night Auditor] As a Reservations and Communication Specialist at Four Seasons, you'll: Manage incoming reservations; Coordinate communication between guests and various departments; Ensure accuracy of reservation details; Provide exceptional customer service; Assist with resolving any guest issues; Maintain...
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Reservations Coordinator
4 days ago
Boston, Massachusetts, United States The Newbury Boston Full timeJob Summary:The Reservations Specialist is responsible for handling reservations, inquiries, and cancellations in a timely and efficient manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Answer incoming calls and respond to guest inquiries in a courteous...
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Reservations Coordinator
1 week ago
Boston, Massachusetts, United States The Newbury Boston Full timeJob Summary:The Reservations Specialist is responsible for handling reservations, inquiries, and cancellations in a timely and efficient manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Answer all incoming calls and respond to guest inquiries in a...
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Reservations Specialist
5 months ago
Boston, United States The Newbury Boston Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
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Reservations Specialist
1 week ago
Boston, United States The Newbury Boston Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
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Reservations Specialist
6 days ago
Boston/Massachusetts/US The Newbury Boston Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
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Claims Specialist
3 weeks ago
Boston, Massachusetts, United States Liberty Mutual Insurance Full timeClaims Specialist II Job DescriptionLiberty Mutual has an immediate opening for a Claims Specialist II to join our Bodily Injury team. As a Claims Specialist, you will work within a Claims Team, utilizing the latest technology to manage an assigned caseload of routine to moderately complex claims from investigation to resolution.Key Responsibilities:Manage...
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Human Resources Specialist
2 weeks ago
Boston, Massachusetts, United States U.S. Army Full timeHuman Resources Specialist Job DescriptionAre you looking for a challenging and rewarding career in human resources? As a Human Resources Specialist in the U.S. Army Reserve, you will provide support to Soldiers' overall welfare and well-being while assisting leaders with keeping Soldiers combat-ready and effective.Key Responsibilities:Provide human resource...
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Boston, Massachusetts, United States Children's Hospital Boston Full timeJob Title: Family Housing Specialist Weekend OvernightJob Summary:We are seeking a dedicated Family Housing Specialist Weekend Overnight to administer the operating policies and procedures of our hospital's housing program. This role involves collaboration with the Program Manager and various hospital departments to ensure the needs of resident families are...
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Senior Risk Specialist
4 days ago
Boston, Massachusetts, United States Federal Reserve Bank of Cleveland Full timeJob DescriptionAt the Federal Reserve Bank of Boston, we are seeking a highly skilled Senior Risk Specialist to join our team. As a key member of our dedicated supervisory team, you will play a critical role in leading and/or participating in complex reviews and examinations that evaluate the effectiveness of risk management practices for large, globally...
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Guest Service Specialist- Full time
3 weeks ago
Boston, United States Museum of Science Full timeGuest Service SpecialistMuseum of Science, BostonSUMMARY STATEMENT:The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest Services Specialist functions as a member of the Museum's sales and guest service force - selling...
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Guest Service Specialist- Full time
4 weeks ago
Boston, United States Museum of Science Full timeGuest Service Specialist Museum of Science, Boston SUMMARY STATEMENT: The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest Services Specialist functions as a member of the Museum's sales and guest service force - selling...
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Actuary - Financial Risk Specialist
2 weeks ago
Boston, Massachusetts, United States MassMutual Full time{"title": "Actuarial Valuation Specialist", "description": "MassMutual is seeking an experienced Actuarial Valuation Specialist to support the Consolidated Reporting & Capabilities Team. The ideal candidate will have strong technical expertise in insurance products, financial reporting, and valuation modeling. The successful candidate will be responsible...
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Family Housing Specialist
4 days ago
Boston, Massachusetts, United States Children's Hospital Boston Full timeJob Summary:We are seeking a dedicated Family Housing Specialist-weekend/overnight to administer the operating policies and procedures of our hospital's housing program.This role involves collaboration with the Program Manager and various hospital departments to ensure the needs of resident families are met.Key Responsibilities:Administer and implement...
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Administrative Support Specialist
2 weeks ago
Boston, Massachusetts, United States Dutech Systems Inc Full timeJob SummaryAs an Administrative Support Specialist at Dutech Systems Inc, you will provide critical support to the General Services Department. Your responsibilities will include answering phone calls, transferring calls, taking messages, and responding to emails.You will also be responsible for creating, tracking, assigning, and closing electronic work...
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Cloud FinOps Specialist
5 days ago
Boston, Massachusetts, United States Saviance Full timeAbout the Role:We are seeking a highly experienced Cloud FinOps Specialist to join our team at Saviance. This individual will be responsible for managing the costs of cloud architectures for MS Azure, AWS, and GCP. The ideal candidate should have expert-level knowledge of services offered across cloud platforms and the cost structure associated with them....
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Overnight Hospitality Specialist
24 hours ago
Boston, Massachusetts, United States Marriott Full timeAbout Marriott InternationalMarriott International is a world-renowned hospitality company that has been a leader in the industry for decades. With a portfolio of brands that cater to diverse needs and preferences, Marriott is committed to delivering exceptional experiences to guests from all over the world.Job SummaryWe are seeking a skilled and experienced...
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Actuarial Valuation Specialist
2 weeks ago
Boston, Massachusetts, United States MassMutual Full timeJob SummaryWe are seeking a highly skilled Actuarial Valuation Specialist to join our team at MassMutual. The ideal candidate will have strong technical expertise in insurance products, financial reporting, and valuation modeling.Key ResponsibilitiesSupport the annual asset adequacy testing process, including aggregation of results, analysis, and...