Overnight Hospitality Specialist
4 weeks ago
Marriott International is a world-renowned hospitality company that has been a leader in the industry for decades. With a portfolio of brands that cater to diverse needs and preferences, Marriott is committed to delivering exceptional experiences to guests from all over the world.
Job SummaryWe are seeking a skilled and experienced Overnight Hospitality Specialist to join our team at Courtyard Boston Downtown. This role is responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.
Key Responsibilities- Guest Check-in and Check-out: Process all guest check-ins by confirming reservations in computer systems, verifying guest identity, and issuing room keys in accordance with property policies and procedures.
- Front Desk Operations: Operate telephone switchboard stations, respond to guest requests, and resolve issues in a timely and professional manner.
- Reporting and Record-Keeping: Run daily reports on guest arrivals and departures, identify special requests, and check reports for accuracy.
- Cash Handling and Bank Counting: Process all payment types, count and secure bank, and complete end-of-day activities, including posting charges to accounts and running night audit backups.
- Education: High school diploma or G.E.D. equivalent
- Experience: No related work experience required, but prior hospitality experience is preferred
- Skills: Excellent communication and customer service skills, ability to work well under pressure, and proficiency in computer systems and software
As a Marriott International employee, you will enjoy a range of benefits, including competitive salary, comprehensive health insurance, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
About the LocationCourtyard Boston Downtown is located in the heart of Boston, Massachusetts, and offers easy access to major attractions, public transportation, and business districts. Our hotel features modern amenities, comfortable rooms, and exceptional service to make your stay unforgettable.
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