Reservations Coordinator
3 weeks ago
Job Summary:
The Reservations Specialist is responsible for handling reservations, inquiries, and cancellations in a timely and efficient manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Answer incoming calls and respond to guest inquiries in a courteous and professional manner.
- Book room reservations while maximizing room revenue and average rate.
- Enter reservations into the computer according to standard operating procedures.
- Communicate with the Sales Department regarding group bookings.
- Maintain accurate files and reports.
- Handle special reservations, including VIP reservations, packages, and discounts.
- Monitor daily sales activity and alert the Guest Services Manager of sold-out nights, group status, and potential problem situations.
Requirements:
- High school diploma or equivalent required.
- Experience in a hotel or related field highly preferred.
- College coursework in a related field helpful.
Physical Requirements:
Sedentary work, exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
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