Reservations Specialist
4 weeks ago
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:
The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.
The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting/ Meeting Forbes Five Star Standards and meeting or exceeding monthly goals set forth by Director of Revenue Management.
Responsibilities:Fundamental Requirements:
- Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
- Answer guest inquiries about hotel services, facilities and hours of operation.
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
- Enter reservations into the computer according to standard operating procedures.
- Communicate and work closely with the Sales Department concerning group bookings.
- Maintain availability calendar and communicate all relevant information to the operations staff.
- Maintain accurate files and reports.
- Handle all special reservations, to include V.I.P. reservations, packages and discounts.
- Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
- Attend and give input on trends and opportunities to maximize revenue.
- Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
- Post no-show revenue daily, if required at property.
- Process travel agent checks, if required at property.
- Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
- Communicate availability to wholesalers.
- File reservations and group contracts.
- Review Reservations and Guest Requests on a daily basis.
- Send confirmations.
- Process advance deposit/balance sheet.
- Forecast packages according to hotel standards.
- Research travel agent commissions.
- Attend Navis training courses and develop mastery of operating system.
Education & Experience:
- High School diploma or equivalent required.
- Experience in a hotel or a related field highly preferred.
- College course work in related field helpful
Physical requirements:
- Flexible and long hours sometimes required.
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
-
Reservations Specialist
4 weeks ago
Boston, United States Highgate Hotels Full timeThe Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. He/she is also r Reservations, Specialist, Reservation, Guest Service, Operations, Hotel
-
Reservations and Communication Specialist
2 months ago
Boston, United States Four Seasons Full timeFour Seasons - 1 Dalton Street [Front Desk Agent / Night Auditor] As a Reservations and Communication Specialist at Four Seasons, you'll: Manage incoming reservations; Coordinate communication between guests and various departments; Ensure accuracy of reservation details; Provide exceptional customer service; Assist with resolving any guest issues; Maintain...
-
Reservations Coordinator
4 weeks ago
Boston, Massachusetts, United States The Newbury Boston Full timeJob Summary:The Reservations Specialist is responsible for handling reservations, inquiries, and cancellations in a timely and efficient manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Answer incoming calls and respond to guest inquiries in a courteous...
-
Reservations Specialist
4 months ago
Boston, United States The Newbury Boston Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
-
Reservations Specialist
5 months ago
Boston, United States The Newbury Boston Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
-
Human Resources Specialist
1 month ago
Boston, Massachusetts, United States U.S. Army Full timeHuman Resources Specialist Job DescriptionAre you looking for a challenging and rewarding career in human resources? As a Human Resources Specialist in the U.S. Army Reserve, you will provide support to Soldiers' overall welfare and well-being while assisting leaders with keeping Soldiers combat-ready and effective.Key Responsibilities:Provide human resource...
-
Boston, Massachusetts, United States Children's Hospital Boston Full timeJob Title: Family Housing Specialist Weekend OvernightJob Summary:We are seeking a dedicated Family Housing Specialist Weekend Overnight to administer the operating policies and procedures of our hospital's housing program. This role involves collaboration with the Program Manager and various hospital departments to ensure the needs of resident families are...
-
Senior Risk Specialist
4 weeks ago
Boston, Massachusetts, United States Federal Reserve Bank of Cleveland Full timeJob DescriptionAt the Federal Reserve Bank of Boston, we are seeking a highly skilled Senior Risk Specialist to join our team. As a key member of our dedicated supervisory team, you will play a critical role in leading and/or participating in complex reviews and examinations that evaluate the effectiveness of risk management practices for large, globally...
-
Guest Service Specialist- Full time
1 month ago
Boston, United States Museum of Science Full timeGuest Service SpecialistMuseum of Science, BostonSUMMARY STATEMENT:The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest Services Specialist functions as a member of the Museum's sales and guest service force - selling...
-
Guest Service Specialist- Full time
2 months ago
Boston, United States Museum of Science Full timeGuest Service Specialist Museum of Science, Boston SUMMARY STATEMENT: The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest Services Specialist functions as a member of the Museum's sales and guest service force - selling...
-
Family Housing Specialist
4 weeks ago
Boston, Massachusetts, United States Children's Hospital Boston Full timeJob Summary:We are seeking a dedicated Family Housing Specialist-weekend/overnight to administer the operating policies and procedures of our hospital's housing program.This role involves collaboration with the Program Manager and various hospital departments to ensure the needs of resident families are met.Key Responsibilities:Administer and implement...
-
Cloud FinOps Specialist
4 weeks ago
Boston, Massachusetts, United States Saviance Full timeAbout the Role:We are seeking a highly experienced Cloud FinOps Specialist to join our team at Saviance. This individual will be responsible for managing the costs of cloud architectures for MS Azure, AWS, and GCP. The ideal candidate should have expert-level knowledge of services offered across cloud platforms and the cost structure associated with them....
-
Overnight Hospitality Specialist
3 weeks ago
Boston, Massachusetts, United States Marriott Full timeAbout Marriott InternationalMarriott International is a world-renowned hospitality company that has been a leader in the industry for decades. With a portfolio of brands that cater to diverse needs and preferences, Marriott is committed to delivering exceptional experiences to guests from all over the world.Job SummaryWe are seeking a skilled and experienced...
-
Warehouse Specialist
1 month ago
Boston, United States Stericycle Full timeTitle: Warehouse Specialist Requisition Id: 36347 Job Function: Plant/Processing Operations Career Area: Operations Work Location: Memphis About Us:Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the...
-
Warehouse Specialist
4 weeks ago
Boston, United States Stericycle Full timeTitle: Warehouse Specialist Requisition Id: 36373 Job Function: Plant/Processing Operations Career Area: Operations Work Location: Dallas (Coppell) ***Starting pay: $18/hr + OT***About Us:Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and...
-
Warehouse Specialist
4 weeks ago
Boston, United States Stericycle Full timeTitle: Warehouse Specialist Requisition Id: 36234 Job Function: Plant/Processing Operations Career Area: Operations Work Location: Lafayette About Us:Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the...
-
Administrative Specialist
3 weeks ago
Boston, United States Pfizer Full timeAll over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact the...
-
Administrative Specialist
3 weeks ago
Boston, United States Pfizer Full timeAll over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact the...
-
Guest Services Associate
3 weeks ago
Boston, Massachusetts, United States The Museum of Science Full timeJob SummaryThe Museum of Science is seeking a highly skilled Guest Services Specialist to join our dedicated team. As a key member of our reservations and information contact center, you will provide exceptional customer service to diverse Museum audiences, promoting a welcoming and comfortable environment for all.Key Responsibilities:Manage phone calls and...
-
Technical Specialist
1 month ago
Boston, Massachusetts, United States U.S. Army Full timeJoin the U.S. Army as a Technical EngineerAre you looking for a career that offers a sense of purpose and fulfillment? Do you want to make a difference in the world while advancing your skills and knowledge? If so, consider joining the U.S. Army as a Technical Engineer.Key Responsibilities:Perform field and laboratory tests on construction materials,...