Front Desk Manager
2 months ago
ESSENTIAL JOB FUNCTIONS:
- Participates in the selection of front office personnel.
- Trains, cross-trains, and retrains all front office personnel.
- Schedules the front office staff
- Supervises workloads during shifts.
- Evaluates the job performance of each front office employee.
- Maintains working relationships and communicates with all Team members.
- Maintains master key control.
- Verifies that accurate room status information is maintained. And properly
communicated. - Resolves guest related problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements.
- Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Works within the allotted budget for the front office.
- Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash handling, check cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Upholds the hotel's commitment to hospitality.
- Good experience with office machines (such as fax machines and printers)
- Good practical knowledge of MS Office particularly Excel and Word and proficiency in English (oral and written)
- Strong communication and interpersonal skills
- Good organizational multitasking and problem-solving skills
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- High school diploma or GED required
- 2+ years' experience of working on a Front desk Manager or Reception Manager position
- May be subject to smoking environment and moderate noise.
- Fast paced, high volume environment involving constant
- Must be able to stoop, reach and bend as necessary.
- Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.
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