Front Desk Manager

2 months ago


Danville, United States Caesars Entertainment Full time
Job Description

ESSENTIAL JOB FUNCTIONS:
  • Participates in the selection of front office personnel.
  • Trains, cross-trains, and retrains all front office personnel.
  • Schedules the front office staff
  • Supervises workloads during shifts.
  • Evaluates the job performance of each front office employee.
  • Maintains working relationships and communicates with all Team members.
  • Maintains master key control.
  • Verifies that accurate room status information is maintained. And properly
    communicated.
  • Resolves guest related problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements.
  • Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allotted budget for the front office.
  • Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  • Enforces all cash handling, check cashing, and credit policies.
  • Conducts regularly scheduled meetings of front office personnel.
  • Upholds the hotel's commitment to hospitality.
QUALIFICATIONS:
  • Good experience with office machines (such as fax machines and printers)
  • Good practical knowledge of MS Office particularly Excel and Word and proficiency in English (oral and written)
  • Strong communication and interpersonal skills
  • Good organizational multitasking and problem-solving skills
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
EDUCATION/EXPERIENCE:
  • High school diploma or GED required
  • 2+ years' experience of working on a Front desk Manager or Reception Manager position
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
  • May be subject to smoking environment and moderate noise.
  • Fast paced, high volume environment involving constant
  • Must be able to stoop, reach and bend as necessary.
  • Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.


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