Front Desk Agent

3 months ago

Danville, United States Caesars Entertainment Full time
Job Description

ESSENTIAL JOB FUNCTIONS:
  • Process check-in and check-out transactions for guests
  • Greet guests in the lobby and help with line management and crowd control
  • Assist guests with their self-check in and check out needs at kiosk stations
  • Manage hotel room inventory
  • Handle end of the day bookkeeping, auditing and account reconciliation
  • Assist guests with questions about the city and property
  • Assist guests with booking dinner, show, etc... when necessary
  • Assists with guest service recovery when possible
  • Answer guest and team member phone or radio calls
  • Maintains and Upbeat and Positive attitude at all times
  • Responsible for being apprised of current events in hotel to assist guests
  • Acts as a liaison on behalf of the guest to expedite guest requests
  • Maintains a professional and courteous attitude towards all guests (internal and external)
  • Anticipating guests needs and guest expectations
  • Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
QUALIFICATIONS:
  • Strong Interpersonal and communication skills.
  • Proficient in a second language would be beneficial.
  • Self-starter with strong problem solving ability
  • One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player
  • Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke
  • Close knit environment, with constant co-worker involvement
  • Must be able to complete several tasks at once with accuracy
  • Must be able to stand and walk for entire shift (an average 8 hour shift) while moving from kiosk to kiosk as needed to assist guests.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
EDUCATION/EXPERIENCE:
  • HS diploma or GED.
  • One or more years of appropriate experience; or equivalent combination of education and experience.
  • Must be at least 21 years of age.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
  • May be subject to smoking environment and moderate noise.
  • Fast paced, high volume environment involving constant
  • Must be able to stoop, reach and bend as necessary.
  • Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.

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