Patient Support Specialist

6 months ago

Leland, United States EmergeOrtho Full time
Description

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the Patient Support Specialist greets and assists all patients and other visitors who arrive at EmergeOrtho. The specialist checks in patients for appointments by confirming the appointment time, reviewing, and verifying demographics, confirming insurance eligibility, and collecting all due balances, deposits, and co-payments. The specialist completes assigned daily reports to maintain office efficiency.

Requirements

Qualifications and Experience:
  • High school diploma/GED or equivalent previous experience.
  • Sound communication skills.
  • Excellent customer service.
  • Previous experience as a check-in specialist is recommended, but not required.
  • Experience and knowledge of insurance guidelines and insurance entry.
  • Experience in financial collections is recommended, but not required.
  • Ability to handle high patient volumes.
  • Ability to maintain composure when stressful situations are encountered.
  • Ability to multi-task and prioritize.
Responsibilities include, but are not limited to, the following:
  • Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
  • Keeps an open line of professional communication with assigned staff and providers regarding patient needs
  • Maintains a pleasant and cooperative demeanor while performing all duties
  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
  • Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

  • Patient Support Specialist

    1 month ago

    Leland, North Carolina, United States EmergeOrtho Full time

    {"title": "Patient Support Specialist", "description": "About the RoleEmergeOrtho is a leading provider of musculoskeletal care in North Carolina, and we're seeking a skilled Patient Support Specialist to join our team. As a key member of our front office staff, you will be responsible for ensuring a seamless patient experience from check-in to check-out.Key...

  • Patient Support Coordinator

    2 weeks ago

    Leland, North Carolina, United States EMERGEORTHO, P.A. Full time

    Job SummaryWe are seeking a highly skilled Patient Support Specialist to join our team at EMERGEORTHO, P.A. This role is responsible for providing exceptional patient care and support in a fast-paced medical office environment.Key ResponsibilitiesGreet patients and families, ensuring a warm and welcoming experienceAnswer phone calls and respond to patient...

  • Patient Support Coordinator

    2 weeks ago

    Leland, North Carolina, United States EmergeOrtho Full time

    About EmergeOrthoEmergeOrtho is a leading provider of comprehensive musculoskeletal care in North Carolina. We are committed to delivering innovative, quality-focused services to our patients.Job SummaryWe are seeking a highly skilled Patient Support Specialist to join our team. The successful candidate will be responsible for greeting and assisting...

  • Patient Care Coordinator

    3 weeks ago

    Leland, North Carolina, United States EMERGEORTHO, P.A. Full time

    Job SummaryWe are seeking a highly skilled Patient Support Specialist to join our team at EMERGEORTHO, P.A. This role is responsible for providing exceptional patient care and support in a fast-paced medical office environment.Key ResponsibilitiesGreet patients and families in a warm and welcoming mannerAnswer phone calls and respond to patient inquiries in...

  • Dental Hygiene Specialist

    7 days ago

    Leland, Mississippi, United States Quality Talent Group Full time

    About the role: Dental Hygiene SpecialistWe are seeking a skilled Dental Hygiene Specialist to join our team at Quality Talent Group. As a Dental Hygiene Specialist, you will be responsible for providing exceptional patient care and delivering high-quality dental hygiene services.Key Responsibilities:Provide thorough dental cleanings and exams to...

  • Nurse Care Specialist

    2 weeks ago

    Leland, Mississippi, United States IntelliChoice Home Care Full time

    Job Summary:We are seeking a skilled Nurse Care Specialist to provide one-on-one nursing care in the home to critical, complex clients focusing on trach and/or vent patients of all ages. As a Nurse Care Specialist, you will work closely with our team to deliver high-quality patient care and support the health and well-being of our clients.Responsibilities:*...

  • Lead LPN

    7 days ago

    Leland, Mississippi, United States Novant Health Full time

    Job SummaryWe are seeking a skilled Licensed Practical Nurse (LPN) to join our team at Novant Health. As a key member of our medical office, you will play a vital role in providing exceptional patient care and supporting our healthcare team.ResponsibilitiesAssess, plan, and implement patient care plans in collaboration with healthcare providers.Order,...

  • Diagnostic Imaging Specialist

    2 weeks ago

    Leland, Mississippi, United States Novant Health Full time

    Job Summary:We are seeking a skilled Diagnostic Imaging Specialist to join our team at Novant Health. As a Diagnostic Imaging Specialist, you will be responsible for performing diagnostic C.T. procedures ordered by physicians to assist in the diagnosis and treatment of patients.Key Responsibilities:Perform all diagnostic C.T. procedures per Radiologist...

  • Dental Hygiene Specialist

    2 weeks ago

    Leland, North Carolina, United States Quality Talent Group Full time

    About the JobWe are seeking a highly skilled Dental Hygiene Specialist to join our team at Quality Talent Group. As a key member of our patient care team, you will be responsible for delivering exceptional oral health care to our patients.Key ResponsibilitiesProvide thorough dental hygiene services, including cleanings, exams, and patient education.Work...

  • RN Home Health Specialist

    1 month ago

    Leland, Mississippi, United States Amedisys Full time

    About AmedisysAmedisys is a leading provider of home health, hospice and high-acuity care, dedicated to helping patients and families navigate the complex healthcare system.Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse (RN) to join our team at Amedisys. As a RN Home Health Specialist, you will be responsible for coordinating...

  • RN Home Health Specialist

    3 weeks ago

    Leland, Mississippi, United States Amedisys Full time

    About AmedisysAmedisys is a leading provider of home health, hospice and high-acuity care, dedicated to helping patients and families navigate the complex healthcare system.Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse (RN) to join our team at Amedisys. As a RN Home Health Specialist, you will coordinate and oversee all...

  • Direct Support Professional

    6 months ago

    Leland, United States All Ways Caring HomeCare Full time

    Join a team of passionate and caring people who make a difference in people's lives.  We are now hiring for Direct Support Professionals (DSPs) to provide direct care to those with intellectual and developmental disabilities.  This position provides support and training, including but not limited to emotional support and monitoring and development of life...

  • Licensed Practical Nurse

    6 days ago

    Leland, North Carolina, United States Novant Health Full time

    Job SummaryWe are seeking a skilled Licensed Practical Nurse to join our team at Novant Health. As a key member of our Family Medicine Clinic, you will play a vital role in delivering exceptional patient care and collaborating with our healthcare providers to achieve outstanding outcomes.ResponsibilitiesCollaborative Care: Work closely with our healthcare...

  • Operating Room Nurse Specialist

    7 days ago

    Leland, Mississippi, United States EmergeOrtho Full time

    The Operating Room Nurse Specialist will provide comprehensive, safe, and effective nursing care to patients across the age continuum in accordance with established surgery center policies and nursing practice standards.The specialist will work within the framework set forth by EmergeOrtho, maintaining the standards of nursing practice and adhering to the...

  • Healthcare Support Specialist

    7 days ago

    Leland, North Carolina, United States Senior Helpers Full time

    Job Summary: As a Certified Nursing Assistant at Senior Helpers, you will provide exceptional care and support to our clients. Your role will involve assisting with daily living activities, such as bathing, dressing, and meal preparation, as well as providing companionship and emotional support.Key Responsibilities:Assist clients with daily living...

  • Dental Hygienist

    2 months ago

    Leland, Mississippi, United States Riccobene Associates Family Dentistry Full time

    Job SummaryRiccobene Associates Family Dentistry is seeking a highly skilled Dental Hygienist to join our team. As a key member of our dental care team, you will work closely with our dentists to provide exceptional patient care and promote oral health.Key ResponsibilitiesAssess Patient Needs: Conduct thorough patient screenings, including medical history...

  • Caregiver Support Specialist

    2 months ago

    Leland, Mississippi, United States All Ways Caring HomeCare Full time

    About the RoleWe are seeking a compassionate and dedicated Direct Support Professional to join our team at All Ways Caring HomeCare. As a key member of our care team, you will play a vital role in providing exceptional support to our clients, enabling them to maintain their independence and quality of life.Key ResponsibilitiesPersonal Care and Hygiene:...

  • Desktop Support Specialist

    2 weeks ago

    Leland, Mississippi, United States Axiom Technologies Full time

    Axiom Technologies is a leading global IT services partner, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and expertise to our clients. Key responsibilities include:Key Responsibilities:Preparing and publishing floor walk reports with detailed incident and service request information.About Axiom...

  • Dialysis Treatment Specialist

    2 weeks ago

    Leland, Mississippi, United States Davita, Inc. Full time

    Job Summary: As a Dialysis Treatment Specialist at Davita, Inc., you will be responsible for providing direct patient care and ensuring a safe and comfortable dialysis treatment experience. Your duties will include monitoring patients before, during, and after treatment, as well as providing one-on-one care to patients receiving treatment three times a...

  • Certified Nursing Assistant

    2 weeks ago

    Leland, North Carolina, United States Brunswick Cove Living Center, LLC Full time

    About Brunswick Cove Living Center, LLCWe are a leading provider of long-term care services, dedicated to delivering exceptional care and support to our residents. Our team is passionate about creating a warm and welcoming environment that fosters dignity, respect, and compassion.Job SummaryWe are seeking a Certified Nursing Assistant (CNA) to join our team...