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Customer Resolution Associate

2 months ago

Hartford, United States Lowe's Full time

Expand your career possibilities. Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply Find Your Home to More Possibilities. Starting Pay:

$20.15/hr. **eligible for pay increase after 6mo.** Schedule:

5 days, 8-hour shifts Essential Functions:

• Responsible to support delivery operations from internal and external customers. • Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships. • Ability to deliver business results and handle multiple tasks in a past paced environment. • Knowledge of Home Delivery XDT operations. • Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems. • Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions. • Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (BDC, RDC, etc.) and store operations. • Effective problem solving, change adoption, team orientation and empowerment skills. • Builds and maintains business relationships with Retail and Lowe’s Pro partners. • Possess good oral, written skills and knowledgeable utilizing Microsoft office applications. • Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience. • Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed. • Teamwork – works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.

Minimum Requirements: • High school diploma or equivalent • 1 year of directly related experience #LI-Onsite #LI-NZ1 Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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