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Healthcare Customer Service Associate

2 months ago

Hartford, Alabama, United States Northwestern Memorial Healthcare Full time

Healthcare Customer Service Associate

The Healthcare Customer Service Associate plays a vital role in delivering outstanding service to patients and visitors at Northwestern Memorial Healthcare. This position involves managing patient check-in and check-out processes, verifying patient details, processing payments, and coordinating appointment schedules as necessary.

Key Responsibilities:
  • Welcome patients and visitors upon their arrival
  • Verify patient identity and provide essential information
  • Execute check-in and check-out procedures
  • Update patient demographic and insurance records
  • Process payments and manage billing details
  • Maintain a clean and inviting waiting area
  • Notify patients of any changes to their appointments
  • Coordinate and schedule appointments

Required Qualifications:

  • High school diploma or equivalent
  • 0-2 years of experience in customer service
  • Preferred: Bachelor's degree, experience in healthcare, familiarity with medical terminology, bilingual skills

Northwestern Memorial Healthcare is committed to equal opportunity employment and values diversity within its workforce.