We have other current jobs related to this field that you can find below
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Customer Success Manager
6 days ago
Kansas City, Missouri, United States SafetyCulture Full timeAbout SafetyCulture: SafetyCulture is a worldwide, product-driven SaaS organization dedicated to empowering distributed teams to enhance their performance daily. We offer a mobile-centric operations platform that amplifies the voices of workers while providing leaders with the visibility needed to make informed decisions in the workplace. Our goal is to...
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Manager, Customer Success
4 weeks ago
Kansas City, United States SafetyCulture Full timeSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any...
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Customer Success Manager
4 days ago
Kansas City, United States FrontStream Full time $50,000 - $55,000Job DescriptionJob DescriptionThe Role: Customer Success ManagerDo you like helping customers achieve their goals and overcome challenges? Are you a people person who enjoys problem solving? If so, you may be a great fit for our Customer Success Manager position. This position will work with our accounts to help get them set up, provide outstanding customer...
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Customer Success Manager
2 months ago
Kansas City, United States The Hiring Company Inc Full timeUnder general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Execute the sales plan and objectives set forth by the company to...
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Customer Success Manager
4 weeks ago
Kansas City, United States SafetyCulture Full timeSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation....
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VP of Customer Success
1 month ago
Kansas City, United States Spring Venture Group Full timeJob Description OVERVIEW The Vice President, Customer Success is a proven leader with a history of scaling customer success organizations. The Vice President of Customer Success will spearhead the development of innovative partnership strategies, oversee the onboarding of our customer portfolio and new product offerings, and provide dynamic day-to-day...
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VP of Customer Success
4 weeks ago
Kansas City, United States Spring Venture Group Full timeJob DescriptionJob DescriptionCompany DescriptionWho We Are: Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance...
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VP of Customer Success
1 month ago
Kansas City, United States Spring Venture Group Full timeCompany Description Who We Are: Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our...
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Customer Success Manager
2 months ago
Kansas City, United States Focal Systems, Inc. Full timeRequires regional travel Local candidates only Who We Are Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale...
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Junior FP&A Customer Success Manager
2 months ago
Kansas City, United States Datarails Full timeDescription Datarails is the financial planning and analysis platform that automates data consolidation, reporting and planning, while enabling finance teams to continue using their own Excel spreadsheets and financial models. Datarails integrates with the most popular accounting software, ERPs and CRMs so all your data can be consolidated. Reduce risk, make...
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Customer Success Specialist
2 months ago
Kansas City, United States DivvyHQ Full timeDivvyHQ is one of the leading content marketing platform in the world. DivvyHQ makes it incredibly easy for global organizations to get organized, plan, produce and publish content more efficiently. Bottom line, we simplify the entire process and workflow, so content creators can focus on what they are good at…creating quality content. Position Description...
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Kansas City, United States Customer Direct Full time**Virtual/Work-at-Home - Customer Care Agent (Kansas City, MO)** **Department:** Ops-Hourly **Location:** Kansas City, MO **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm...
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Wireless Customer Success Representative
3 weeks ago
Kansas City, United States Spartan Capital Inc Full timeJob DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...
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Customer Success Specialist
6 days ago
Kansas City, Missouri, United States Xplor Full timeJob OverviewCompany Overview:At Xplor, we are dedicated to empowering individuals to maximize their daily potential. We provide small and medium-sized enterprises with cloud-based, user-friendly technology solutions that simplify the complexities of managing and expanding a business. With Xplor Pay, we facilitate prompt and secure transactions, free from...
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Customer Success Manager
2 months ago
Redwood City, United States Dexterity Full timeThis position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering...
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Customer Success Manager
3 months ago
Redwood City, United States Dexterity Full timeThis position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering...
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Customer Success Manager
3 weeks ago
Ellicott City, United States Kuraray America , Inc. Full timeThe Opportunity: We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working closely with...
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Customer Success Manager
3 months ago
Ellicott City, United States Kuraray America , Inc. Full timeThe Opportunity: We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working closely with...
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Customer Success Manager
2 weeks ago
Redwood City, United States Informatica Full timeJob Number: 37448 Position Title: Customer Success Mgr Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most...
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Customer Success Manager
2 weeks ago
Redwood City, United States Informatica Full timeJob Number: 37448 Position Title: Customer Success Mgr Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the...
Manager, Customer Success
1 month ago
SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation. Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe. An awesome opportunity has arisen for a Manager, Customer Success to join our team Our Customer Success team partners with customers to ensure outcome alignment and value realization through their use of the SafetyCulture platform. Once onboarded, Customer Success Managers are responsible for driving adoption, retention, expansion and advocacy of our product, which directly contributes to SafetyCulture’s goals and growth targets. Your dedication to our mission, customer centric approach and dedication to coaching toward best in class Customer Success processes and behaviors will ensure consistent target achievement and development of the Customer Success team. You will share innovative ideas and collaborate regularly with cross functional teams with a focus on driving continuous improvement initiatives. About You: 5+ years of experience in customer success, account management, or a related field within the SaaS industry 2+ years of proven experience managing and coaching a team to achieve performance metrics Strong understanding of SaaS business models and customer success metrics (GRR, NRR, Net ARR) Excellent communication, interpersonal, and leadership skills Ability to analyze data, develop insights, and drive strategic initiatives Proficiency with customer success tools and CRM software (e.g., Vitally, Salesforce) Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment How You Will Spend Your Time: Track CSM activities and ensure expectations are being met consistently to drive predictable outcomes Monitor at-risk customers/renewals and ensure CSMs are aligning to risk mitigation process, including engagement of cross functional teams where necessary Regularly review CSM calls in Gong and provide feedback to ensure performance expectations are being met and drive continual development of team members Provide regular renewal forecasting updates to Director of Customer Success and proactively flag risks Create playbooks and processes to drive outcomes for the business Identify trends in retention, expansion, customer insights, product feedback, etc. and partner with cross-functional stakeholders to develop strategies/initiatives to address key areas of opportunity Partner with the Director of Customer Success to develop and deliver plans to scale Customer Success at SafetyCulture Benefits: Equity with high growth potential and a competitive salary Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office 401k Generous Medical Insurance plans In-house Chef serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services Paid Parental Leave Access to professional and personal training and development opportunities Hackathons, Workshops, Lunch & Learns We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies Freshly brewed coffee, beers, boutique wines and a range of non-alcoholic beverages Quarterly celebrations and team events Pickle Ball Court, modern workspace and pet-friendly office We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. #J-18808-Ljbffr
