Customer Success Manager
3 weeks ago
Job Number: 37448
Position Title: Customer Success Mgr
Build Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.
Informatica is always looking for experienced individuals to join our team. This is not a current opening, but we regularly have opportunities available for Success Manager, and we encourage interested candidates to apply so you can be considered once this role is available.
Customer Success Manager - RemoteThe Customer Success Manager is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The Customer Success role has a direct impact on the growth of the company as we seek to maintain our customer base and reduce risk. Additionally, the Customer Success Manager specializes in a region and/or industry to speak the customer language and aligns directly to business drivers for data excellence. The Customer Success Manager engages with our customers' IT and Business Sponsors and builds relationships to help customers progress on their data journey.
The ideal Success Manager has a background in enterprise applications, data management, consulting and/or industry skills that enables them to speak the customer language.
Your Role Responsibilities? Here's What You'll Do- Assess the reasons for customer investment in the platform, clearly articulate and document customer business objectives and success criteria.
- Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to drive customer value
- Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
- Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customer's needs
- Proactively identify risks and work with the account team to build a risk mitigation plan
- Create a comprehensive customer-facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
- Build and cultivate executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and demonstrate Informatica's dedication to a successful program.
- Utilize Informatica data and analytics platforms to assess customer utilization of Informatica products. Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.
- Recommend additional Informatica services and advisory experts or consulting partners as needed.
- Consistently communicate technical product releases, system changes and other relevant updates and act as a liaison to Informatica product management
- Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
- Create and deliver presentations with compelling messages to technology and business audiences; you are a natural, credible technology evangelist.
- Strong consultative approach with the ability to evaluate a business challenge and create a customer facing recommendation and/or point of view on how to address it
- Significant customer facing experience leading large enterprise customers through business and/or technology transformations with large account/project management experience with a techno/functional bias.
- Experience working with cloud licensing models, experience in consumption licensing models
- Ability to engage in effective and influencing conversations at the C-level
- BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
- Experienced Professional with 5+ years of relevant software and/or consulting experience
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your and personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.
Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data to life by empowering businesses to realize the transformative power of their most critical assets. We have pioneered the Informatica Intelligent Data Management Cloud (IDMC) that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies.Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn,Twitter, and Facebook. Informatica. Where data comes to life.
City
Seniority Level: Entry Level
Alternative Location(s) :
Customer Success Manager
Remote LinkedIn Hashtag: #LI-Remote
LinkedIN Hashtag: LI-AP1
EEO Employer Verbiage:
At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.
Travel Requirement: Limited
City, US
-
Customer Success Manager
2 weeks ago
Redwood City, United States Orange Full timeCompany Overview: Orange Charger is a pioneering company in the energy management and electric vehicle (EV) charging industry. We provide innovative solutions that enable property owners to maximize the efficiency of their energy usage and generate ancillary revenue through strategic EV charging infrastructure. Our clients include some of the largest real...
-
Customer Success Manager
3 weeks ago
Redwood City, United States Orange Full timeCompany Overview: Orange Charger is a pioneering company in the energy management and electric vehicle (EV) charging industry. We provide innovative solutions that enable property owners to maximize the efficiency of their energy usage and generate ancillary revenue through strategic EV charging infrastructure. Our clients include some of the largest real...
-
Customer Success Manager
2 weeks ago
Redwood City, United States Orange Full timeCompany Overview: Orange Charger is a pioneering company in the energy management and electric vehicle (EV) charging industry. We provide innovative solutions that enable property owners to maximize the efficiency of their energy usage and generate ancillary revenue through strategic EV charging infrastructure. Our clients include some of the largest real...
-
Customer Success Manager
3 days ago
Redwood City, United States SnapMagic Full timeSnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. We help 1.5 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. With 10+ years of proven market traction (revenue driven growth), SnapMagic is fresh off a round of VC funding from...
-
Customer Success Manager
4 weeks ago
Redwood City, United States Dexterity Full timeAbout Dexterity At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We’re starting with warehouse automation, where the need for smarter, more resilient...
-
Customer Success Manager
2 weeks ago
Redwood City, United States SnapMagic Full timeSnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. We help 1.5 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. With 10+ years of proven market traction (revenue driven growth), SnapMagic is fresh off a round of VC funding from...
-
Customer Success Manager
1 month ago
Redwood City, United States Mathnasium of Redwood City Full timeJob DescriptionJob DescriptionBECOME A LEADER - CHANGING LIVES THROUGH MATH.We are looking for passionate, friendly and enthusiastic people who enjoy helping kids.Who We Are...Our mission is to serve our community by changing lives through math. Mathnasium, The Math Learning Center is your neighborhood math-only learning center that teaches kids math in a...
-
Enterprise Customer Success Manager
1 week ago
Redwood City, United States Box Full timeBox is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI. By joining Box,...
-
Customer Success Manager
6 hours ago
Redwood City, California, United States Orange Full timeJob DescriptionCompany Overview: Orange Charger is a pioneering company in the energy management and electric vehicle (EV) charging industry. We provide innovative solutions that enable property owners to maximize the efficiency of their energy usage and generate ancillary revenue through strategic EV charging infrastructure. Our clients include some of the...
-
Customer Success Manager
1 day ago
Redwood City, California, United States SnapMagic Full timeAbout the RoleSnapMagic, a leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. We help 1.5 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. With 10+ years of proven market traction (revenue driven growth), SnapMagic is fresh off a round of VC...
-
Principal Customer Success Consultant
2 weeks ago
Redwood City, California, United States AutoGrid Full timeCustomer Success ManagerAbout AutoGridAutoGrid is at the forefront of the energy sector, partnering with leading energy companies to seamlessly integrate distributed energy resources, unlock new revenue opportunities, and enhance customer engagement.Our innovative suite of Energy Internet applications empowers utilities, electricity retailers, renewable...
-
Enterprise Customer Success ManagerNew
2 weeks ago
Redwood City, United States TBWA\Chiat\Day Full timeBox is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI. By joining...
-
Redwood City, California, United States PubMatic Full timeJob Description:We are seeking an experienced Associate Director, Customer Success for Commerce & Retail Media to join our team in a hybrid schedule.This key hire will be the primary owner of our North America commerce and retail customer base, developing strategic partnerships with our commerce and retail clients to enhance their experience, maximize...
-
Client Success Manager
7 days ago
Redwood City, California, United States NimbleRx Full timeJob Title: Client PartnerThe Client Partner is a crucial member of the NimbleRx team, responsible for supporting new and current pharmacy partners as the lead point of contact, post launch.As we grow nationwide, you will increase client engagement with Nimble features and create new sales opportunities by aligning pharmacy goals with revenue-focused...
-
Customer Success Manager
4 weeks ago
Ellicott City, United States Kuraray America , Inc. Full timeThe Opportunity: We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working closely with...
-
Customer Success Manager
2 weeks ago
Kansas City, Missouri, United States SafetyCulture Full timeAbout SafetyCulture: SafetyCulture is a worldwide, product-driven SaaS organization dedicated to empowering distributed teams to enhance their performance daily. We offer a mobile-centric operations platform that amplifies the voices of workers while providing leaders with the visibility needed to make informed decisions in the workplace. Our goal is to...
-
Customer Success Manager
2 months ago
Jersey City, United States AvePoint Full timeAbout AvePoint: A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business...
-
Customer Success Manager
4 weeks ago
Oklahoma City, United States Varsity Tutors, a Nerdy Company Full timeAre you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success Manager, you will play a pivotal role in...
-
Customer Success Manager
2 weeks ago
Kansas City, United States FrontStream Full time $50,000 - $55,000Job DescriptionJob DescriptionThe Role: Customer Success ManagerDo you like helping customers achieve their goals and overcome challenges? Are you a people person who enjoys problem solving? If so, you may be a great fit for our Customer Success Manager position. This position will work with our accounts to help get them set up, provide outstanding customer...
-
Customer Success Manager
4 weeks ago
Oklahoma City, United States Divert Full timeAbout Divert Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or...
