Customer Care Site Lead

3 months ago

Austin, United States Wix.com Inc Full time

446701

**Customer Care Site Lead**

Austin

**We are:**

Wixs Customer Care Team. We care about improving our user's experience and success. We collect valuable user feedback to improve Wixs products and play a vital part in moving the company forward. We work in small teams to allow everyone to express their creativity and never stop learning.

**You are:**

An experienced, senior manager with 4+ years of experience **leading managers** of a customer-facing team. You have a record of building and leading high-performing teams of 200+ to consistently exceed customer satisfaction targets. Youre motivated by cultivating exceptional customer care experiences, and inspire your teams with this same passion.

Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with colleagues at various levels. You can provide constructive feedback and respond to it just as well. Youre methodical, detail oriented, and have experience leading a team in that spirit. You can make data-driven decisions that define global customer experience strategies.

You have the ability to work with cross-functional teams across several locations, and can handle day-to-day work while seeing the big picture. Youre motivated, independent and exceptional at project management and organization.

**As a Customer Care Site Lead you will:**

* Oversee an organization of 300+ Customer Care Experts

* Mentor, advise and lead your managers in their journey to grow their teams and help create an amazing online presence for Wix users

* Unite teams and inspire them to create unique experiences for Wix users

* Set high performance goals at the team and individual level, and coach to achieve goals with sincerity and transparency

* Make hiring decisions to shape our department

* Influence the way we support our users and champion new ideas to make sure our users experience is the best possible

* Participate in global and cross company projects to improve our products and optimize our users experience

* See the big picture while navigating our matrix organization, helping your team to prioritize tasks and projects

Learn more about the role from our , and .

*While the U.S. Wix team is WFH during Covid-19, at this time we are seeking Austin based candidates who are able and willing to work on-site once we return to the office. This will be a hybrid WFH model, and each team will have 3 set office days, and 2 set days from home.*

*Were proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome and anyone has the right to succeed.*

**Responsibilities**

Responsibilities

**Requirements / Minimum requirements**

Requirements

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