Customer Service Representative
3 weeks ago
*** This is an on-site position. *** ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways , a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative. MAJOR DUTIES AND RESPONSIBILITIES Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty. Promote positive customer relations with customers and coworkers. Answer routine and non‐routine customer calls daily Provide customer service to walk-in customers including accepting payments. Acquire a working knowledge of our database. Communicate effectively with a variety of people across various levels both within and outside the organization. Consistently meet established productivity, schedule adherence and quality standards. Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs. Provide information about products and services. Maintain customer records by updating account information. Follow communication procedures, guidelines, and policies. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Must follow all company rules and procedures. Ability to deal with customers in a courteous, polite, and professional manner at all times. Respond to all web and email customer correspondence. Process incoming customer (CSC) transactions Respond to customer voicemails Provide support for customer service center as needed QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Excellent phone etiquette Excellent written and verbal communication skills Excellent attendance and punctuality Enjoy providing prompt and timely service to our clients Be extremely detail‐orientated, and efficient and possess superior written and verbal communication skills Must possess strong interpersonal skills Have compassion and empathy for customer situations and excellent listening skills. Have excellent customer service skills with the ability to build and maintain customer relationships Be energetic, self‐motivated, and quick‐thinking Can work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment Ability to read and comprehend normal instructions, correspondence, and memos Must be able to organize and write correspondence and memos in a logical/methodical manner Ability to effectively present information to customers, clients, and other employees of the organization Ability to apply common sense understanding to carry out detailed written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations Excellent computer skills required, including knowledge of various Microsoft Office programs Ability to handle difficult customers or situations Ability to work varied shifts. EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED) A minimum of one-year Customer Service Experience required A minimum of six months of Call Center experience preferred Bilingual Spanish is a plus SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities in this position. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud. #J-18808-Ljbffr
-
Customer Service Representative
3 months ago
Austin, United States STN Inc Full timeOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...
-
Customer Service Representative
2 weeks ago
Austin, United States Austin Firm Full time $40,000 - $50,000Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
-
Customer Service Representative
1 week ago
Austin, United States Austin Firm Full time $40,000 - $50,000Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
-
Customer Service Representative
4 weeks ago
Austin, United States STN, inc. Full timeJob DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
-
Customer Service Representative
4 weeks ago
Austin, United States STN, inc. Full time $40,000 - $50,000Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
-
Customer Service Representative
3 weeks ago
Austin, United States STN Inc Full timeOur Customer Service Representative helps the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...
-
Customer Service Representative
4 weeks ago
Austin, United States Austin Capital Bank Full timeProvide excellent customer service for inbound customer service. Helping our customers with their needs and assisting them with features and benefits of our products and services. Utilize current systems to assist customers to achieve their credit go Customer Service Representative, Customer Service, Representative, Microsoft, Retail, Banking, Skills
-
Customer Service Representative
4 weeks ago
Austin, United States Stryker Full timeAct as the customer service role model and expert for the branch. Maintain customer accounts and reconcile invoices for accounts receivable and provide guidance and support to the branch management. Assist with processing transactions in order entry Customer Service Representative, Customer Service, Representative, Operations, Accounts Receivable,...
-
Customer Service Representative
20 hours ago
Austin, Texas, United States Domino's Franchise Full timeJob DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a...
-
Customer Service Representative
2 months ago
Austin, United States YMCA of Austin Full timeHow you Will Power our Purpose (Job Summary) The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas Customer Service Representative, Customer Service, Representative, Microsoft, Retail, Instructor
-
Customer Service Representative
3 months ago
Austin, United States Addison Group Full timeCustomer Service Representative Austin, TX Contract to Hire $18-20/ hour Addison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must be willing to start...
-
Customer Service Representative
3 months ago
Austin, United States Addison Group Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeAustin, TXContract to Hire$18-20/ hourAddison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must...
-
Customer Service Representative
3 weeks ago
Austin, United States Daiohs U.S.A., Inc. Full timeFirst Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. First Choice offers...
-
Customer Service Representative
2 months ago
Austin, United States Accent Full time** Customer Service Representative** **Job Category****:** Information Technology **Requisition Number****:** CUSTO02841 Showing 1 location **Job Details** **Description** **Fueling People To Be Their Best** is a leading food service operator headquartered in Austin, Texas. We operate 8 branches across 9 states priding ourselves on exceptional customer...
-
Customer Service Representative
8 hours ago
Austin, Texas, United States Mr Greens Produce Inc Full timeAbout Mr. Greens Produce Inc.Mr. Greens Produce Inc. is a leading produce distributor in Texas, known for its exceptional customer service and commitment to quality.Job SummaryWe are seeking a highly motivated and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in resolving customer...
-
Customer Service Representative
4 days ago
Austin, Texas, United States Compass Group USA Inc Full timeJob SummaryCompass Group USA Inc is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, operating a Point of Sale system, and maintaining a clean and organized work environment.Key Responsibilities:Operate Point of Sale system and...
-
Customer Service Representative
2 months ago
Austin, United States Wcnorthwest Full timeCustomer Service Representative page is loaded **Customer Service Representative** locations5150-Austin time typeFull time posted onPosted Today job requisition idR-44214 ****Job Title**** Customer Service Representative****Primary Location**** Austin, Texas****Employee Type**** Employee****Job Description**** We are looking for a ******Customer Service...
-
Customer Service Representative
3 days ago
Austin, Texas, United States CAP SPAC No 4 LLC Full timeJob DescriptionJob Summary:The Customer Service/Inside Sales Representative will have excellent customer service and communication skills and be responsible for establishing and maintaining relationships with customers. The ideal candidate will represent the organization with integrity and professionalism.Key Responsibilities:Build strong relationships with...
-
Customer Service Representative
3 months ago
Austin, United States Quest Trust Company Full time**Customer Service Representative** Front Desk Austin, Texas Minimum Experience **Entry-level** Compensation **$15-20/hr DOE** About Quest Trust Company What We Offer You: Our mission is to deliver unparalleled work experience with a culture that values excellence, ambition, teamwork, and a positive atmosphere. We provide you with lots of education and...
-
Customer Service Representative
2 days ago
Austin, Texas, United States Compass Group USA Inc Full timeJob SummaryCompass Group USA Inc is seeking a skilled and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a Point of Sale system, and maintaining a clean and organized work environment.Key Responsibilities:Operate Point of Sale...
