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Customer Care Associate

2 months ago

Austin, United States Najlaa Solutions, Inc. Full time $42,000 - $54,000
Job DescriptionJob Description

The primary objective of the Customer Care Associate is to assist customers with account sign-up, order processing, and providing accurate and timely responses to inquiries, questions, or complaints with superior professionalism, courtesy, and empathy.

Our Customer Care Associate is an on-site role available to start immediately. 

Customer Care Associate Responsibilities:

  • Provide superior customer support through one-on-one meetings and serve as the primary contact
  • Work cross-functionally with the sales departments to effectively escalate product and account-related issues
  • Initiate contact with a high level of potential customers daily and convert a targeted percentage to new sales accounts
  • Troubleshoot customer problems, identify root causes, and use company tools and resources to determine a resolution
  • Updates customer information and meticulously ensures accurate entry of confidential customer information
  • The Customer Care Associate is an upstanding example of our core values and believes in our commitment to excellence carrying that throughout all customer interactions, client meetings, brainstorming sessions, sales targets, and projects

As an organic growth and future-focused organization, we always look towards the future and hire top-tier candidates who possess a forward-thinking mindset. Our goal is to provide superior mentorship, regular coaching, and constructive feedback so that our team members have the opportunity to become future managers and leaders in our firm.

Customer Care Associate Qualifications:

  • Previous experience in a customer service or sales setting
  • Possess excellent communication, interpersonal, and active-listening skills
  • Extremely punctual, dependable, and professional
  • Have a positive mindset and thrive in team settings

Employee Perks:

  • Competitive commission packages
  • Career opportunities
  • Close-knit, family-oriented team culture
  • High-energy, entrepreneurial office environment
  • Travel opportunities to places like Cabo, Las Vegas, and Cancun in the future

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