Front Desk Night Auditor

2 months ago

Nashville, United States Turnberry Associates Full time

** Front Desk Night Auditor**

**Job Category****:** Operations **Requisition Number****:** FRONT004963 Showing 1 location **Job Details**

**Description**

**About the JW Marriott Nashville :**

The JW Marriott Nashville Hotel offers the ideal location for leisure, business and meeting guests in the heart of downtown Nashville, adjacent to the state-of-the-art Music City Center. The first-to-market JW Marriott property includes 533 guestrooms, inclusive of 37 suites, along with a broad array of amenities. The 33-story hotel features 50,000 square feet of indoor function space, as well as an expansive 10,000 square-foot outdoor pool and lounging deck overlooking the city skyline.

Owned and operated by Turnberry, the JW Marriott Nashville is located at 201 8th Ave. South, Nashville, TN. To learn more, visit the official JW Marriott Nashville website at or follow the hotel on social media via , and .

Examples of Duties (includes but is not limited to the following) :

* Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team goals and hotel values

* Remain highly visible and readily available for guests at all times

* May be required to make management decisions as acting Manager on Duty

* Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations

* Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, waiters fees, tips paid out and settlements by type and cashier

* Manage daily reports including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report

* Reconciling daily activity and closing all accounts in preparation for the new business day

* Reset all registers to ensure accurate, timely function and optimal operations management

* Handle confidential information, including guest records, with a high degree of integrity

* Address guest complaints, issues and/or requests in friendly and professional manner taking

* Ensure that all matters are resolved or addressed with the proper department head

* Report to management about asset utilization and audit results, and recommend changes in operations and financial activities

* Identify the causes of out-of-balance situations in a timely manner

* Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.

* Effectively utilize excel, workbooks, and access to submit reports to corporate office as appropriate

* Receive and process telephone and walk-in reservations accurately ensuring guest satisfaction

* Attend and participate in all front office meetings, attend required training programs

* Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests

* Perform additional duties and projects as assigned

Position Requirements :

* Ability to speak, read, write and understand English

* Professional demeanor appropriate for a luxury environment

* Accounting background preferred, but not required

* Previous Night Audit experience preferred, but not required

* Must be flexible in hours and days worked

* Understand and use math concepts in order to design a financial or economic system

Education :

* Associate Degree in Hospitality Management, Finance, Accounting or related major preferred

Typical Physical / Mental Demands :

* Must be able to stand, sit, and walk for extended periods of time

* Must be able to bend, stoop, crouch

* Must use hands to reach, grasp, handle, pull and push

* Must have good near and far vision

* Must be able to hear, talk, smell

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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