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Nashville, United States Westgate Resorts Full time

Property: 40003-WG Smoky Mountain Resort Company Description

About Westgate Smoky Mountain Resort & Spa: Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. Job Description

We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees. Supervises Front Desk, Night Auditors and Guest Services Agents.

As Front Desk Supervisor, you will: Scheduleand directFront Office team members as needed Serveas Manager of Duty in the absence of the General and Front Office Manager Greet, register, assignrooms to guests and inputinformation into property management system Collect and postsecurity deposit as each guest checks in Explain room charges to guest and accepts payment by cash, check or credit cards Issueroom keys Checkguests out of property management and phone system Answerall phone calls to the front desk and operator, transfers calls as needed Turn on or restrictguest phones as needed Answerinquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions Remain aware of room occupancy and availability Computebills, collectpayments, and make changes for guests Handle and count cash and process credit card payments and credits Make and confirmreservations Post charges including rent, phone, and miscellaneous fees to guest folios Able to listen and find solutions to guests problems Balance all cash, credit card and other postings to the daily report at end of shift Coordinate with housekeeping when VIP Guests arrive Train all new Front Desk personnel Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. Additional Information

Why Westgate? Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer .All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com

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