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Telehealth Technology Coordinator

4 months ago

Washington, United States MedStar Health Full time

Job Summary:

MedStar Health is looking for a Telehealth Technology Coordinator to join our team at MedStar Washington Hospital Center

The Telehealth Technology Coordinator supports the efficiency, ease of use and reliability of telehealth and other connected care programs that occur in or originate from a MedStar facility. Bring telehealth devices to a patient's bedside and facilitate such activities as teleconsultation with remote providers (e.g. palliative care, hepatologists, intensivists, ethics), inpatient remote rounding, family video visits with or without the care team, virtual interpreting services, post discharge remote monitoring and all other current/future inpatient telehealth related initiatives. Work with Information Services to track, troubleshoot, manage, and maintain telehealth devices, ensuring optimal patient & staff experience. This position works with hospital leadership, including the CNO, VPMA, CNIO & Director of Patient Experience.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move

Primary Duties:

  • Collaborates with health care team members, including physicians, social workers, residents and other clinicians, and senior leadership to identify barriers to efficient, quality service. Collaborates with nursing to leverage their relationship with the patient. Frequently round on inpatient units and spread awareness - checks in with unit secretaries/nursing staff/unit leaders and educates them on new telehealth initiatives & services.
  • Explains to the patient the methods of communication used to connect to care team and family members, such as clinical encounters occurring exclusively by video. Explains that communication HIPPA is secure and is not recorded; that telehealth sessions are two-way audio/video, meaning the remote provider will be able to see and hear them and they will see and hear the remote provider. Explains who the remote provider is, why they are being asked to join and explaining that the remote provide has clinical information available to them through the medical records
  • Manages and updates the Device locator form and troubleshoots BlueStream platform related issues. TTC works with IS, Nursing Informatics & MSH-Mobility to resolve telehealth device/hardware related issues and locate missing tablets by utilizing device management platforms such as AirWatch. Initiating, monitoring, troubleshooting, and completing video visit encounters
  • Follows Infection control protocol PDF One pager for cleaning and handling telehealth devices after/during every encounter. TTC also ensures devices are charged and functional.
  • Assists with connected care enrollments, enabling specialty consults, telehealth video visit patient education, and patient portal education/enrollment. Logs/documents detailed information for each request received via the TTC data form.
Qualifications:
  • High School Diploma or GED.
  • Associate degree preferred.
  • 1-2 years in a clinical and/or customer service setting.
  • Previous experience with an electronic health record system required.
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
  • Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
  • Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities.We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
  • Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
  • More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.