Customer Care Intern

1 week ago


Bloomfield Hills, United States Alure International LLC Full time

Key Responsibilities:

Assist in responding to customer inquiries via phone, email, and chat, providing timely and accurate information.

Help resolve customer issues and complaints, ensuring a positive experience for all clients.

Maintain detailed records of customer interactions and transactions in the CRM system.

Support the customer care team in processing orders, returns, and exchanges.

Collaborate with other departments to address customer needs and improve service delivery.

Participate in training sessions to gain a thorough understanding of the company's products and services.

Contribute to the development of customer service policies and procedures.

Assist with other tasks and projects as needed to support the customer care team.

Qualifications:

Currently pursuing or recently completed a degree in Business, Communications, Marketing, or a related field.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Ability to handle multiple tasks and manage time effectively.

A positive attitude and a passion for providing excellent customer service.

Experience with CRM software is a plus but not required.



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