Member Success Manager
3 weeks ago
Job Description
Job Description
As a Member Success Manager at YogaSix Yoga Studio, you will be responsible for ensuring the satisfaction and retention of our members by providing exceptional support, guidance, and personalized experiences. You will serve as the primary point of contact for members, addressing their needs, resolving concerns, and fostering long-term relationships to enhance their wellness journey.
Key Responsibilities:
Member Engagement and Retention:
Build strong, trusting relationships with members through regular communication and personalized interactions.
Proactively reach out to members to gather feedback, assess satisfaction levels, and identify areas for improvement.
Develop strategies and initiatives to enhance member retention and loyalty, ensuring a high renewal rate for memberships.
Support and Assistance:
Serve as the main point of contact for members, addressing inquiries, resolving issues, and providing guidance on studio offerings and services.
Assist members with scheduling classes, booking appointments, and navigating the studio's amenities and resources.
Act as a liaison between members and studio staff, ensuring seamless communication and coordination of services.
Wellness Consultations and Goal Setting:
Conduct comprehensive wellness consultations with members to understand their objectives, preferences, and challenges.
Collaborate with members to develop personalized wellness plans tailored to their individual needs and goals.
Provide ongoing support and accountability to help members stay motivated and track their progress.
Community Building:
Foster a sense of belonging and community among members by organizing events, workshops, and social activities.
Encourage member participation in community initiatives, challenges, and group activities to promote connection and camaraderie.
Actively engage with members both inside and outside the studio environment to strengthen relationships and promote a supportive wellness community.
Socia media posting and management
Data Analysis and Reporting:
Utilize studio management software and CRM systems to track member interactions, monitor engagement levels, and analyze retention metrics.
Generate reports and insights to assess the effectiveness of customer success initiatives and identify opportunities for improvement.
Make data-driven recommendations to optimize member experiences and drive business growth.
Qualifications:
Bachelor's degree in business, marketing, communications, or related field; additional certification in customer success or relationship management is a plus.
Previous experience in customer success, account management, or client services roles, preferably in the health, fitness, or wellness industry.
Excellent interpersonal and communication skills, with the ability to empathize, actively listen, and build rapport with members.
Strong problem-solving abilities and a proactive mindset with a focus on delivering exceptional customer service.
Passion for health, wellness, and yoga, with a genuine desire to support others in their wellness journey.
Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
Ability to work independently as well as collaboratively in a dynamic and fast-paced environment.
#J-18808-Ljbffr
-
mHUB - Entrepreneur Success Associate
3 days ago
Chicago, United States 1871 Member Company Full timeJob DescriptionJob DescriptionmHUB is seeking an entrepreneurial-minded candidate to support its members across programs within its startup incubator. For the role of Entrepreneur Success Associate, mHUB is looking for a motivated self-starter and creative thinker with excellent interpersonal and organizational skills who enjoys the fast-paced work...
-
mHUB - Entrepreneur Success Associate
4 days ago
Chicago, United States 1871 Member Company Full timemHUB is seeking an entrepreneurial-minded candidate to support its members across programs within its startup incubator. For the role of Entrepreneur Success Associate, mHUB is looking for a motivated self-starter and creative thinker with excellent interpersonal and organizational skills who enjoys the fast-paced work environment and is passionate about...
-
mHUB - Entrepreneur Success Associate
2 days ago
Chicago, United States 1871 Member Company Full timeJob DescriptionJob DescriptionAbou the PositionmHUB is seeking an entrepreneurial-minded candidate to support its members across programs within its startup incubator. For the role of Entrepreneur Success Associate, mHUB is looking for a motivated self-starter and creative thinker with excellent interpersonal and organizational skills who enjoys the...
-
Customer Success Manager
4 weeks ago
Chicago, United States AssetWatch, Inc. Full timeJob DescriptionJob DescriptionAssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders...
-
Customer Success Manager
6 days ago
Chicago, Illinois, United States SPINS Full timeWho We AreFor over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility,...
-
Customer Success Manager
5 days ago
Chicago, United States Intelliswift Software Inc Full timeCustomer Success Manager $54.37 per hour on W2 Duration - 7 Months Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences. We realize that new ideas can come...
-
Success Plan Manager
2 days ago
Chicago, United States RLDatix Full timeEvery single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations...
-
Agency Success Manager
1 month ago
Chicago, Illinois, United States Integral Ad Science Full timeIntegral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we're looking for a Senior Agency Success Manager to join our Global Agency Development team. If you are excited by technology that has the power to handle hundreds of thousands of transactions per...
-
Customer Success Manager
3 days ago
Chicago, United States Cypress HCM Full timeJob DescriptionJob DescriptionSenior Customer Success ManagerWe have an exciting opportunity for a Senior Customer Success Manager with the top leading multimedia and creative software company in the world. This position will focus on customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact....
-
Customer Success Manager
2 days ago
Chicago, United States Russell Tobin Full timeRussell Tobin & Associates is currently seeking a Customer Success Manager, 06 Months Contract role for one of our Fortune 500 clients, at Chicago, IL (Onsite) . Apply today for immediate consideration. Hourly Pay: $49 to $54 W2 Location: Chicago, IL (Onsite) Duration: 06 Months Contract until Feb 2025 Overview: The Customer Success Manager will be...
-
Customer Success Manager
2 days ago
Chicago, United States TalentBurst, an Inc 5000 company Full timeTitle: Customer Success ManagerLocation: Chicago, ILDuration: 6 MonthsJob Description:Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing,...
-
Customer Success Manager
2 days ago
Chicago, United States TalentBurst, an Inc 5000 company Full timeTitle: Customer Success ManagerLocation: Chicago, ILDuration: 6 MonthsJob Description:Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing,...
-
Customer Success Manager
2 days ago
Chicago, United States TalentBurst, an Inc 5000 company Full timeTitle: Customer Success ManagerLocation: Chicago, ILDuration: 6 MonthsJob Description:Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing,...
-
Success Plan Manager
1 month ago
Chicago, United States RLDatix Full timeJob DescriptionJob DescriptionEvery single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our...
-
Customer Success Manager
2 days ago
Chicago, United States Varite Full timePay Range: $50-54/hr Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially...
-
Customer Success Manager
3 days ago
Chicago, United States Varite Full timePay Range: $50-54/hr Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business...
-
Customer Success Manager
3 days ago
Chicago, United States Russell Tobin Full timeRussell Tobin & Associates is currently seeking a Customer Success Manager, 06 Months Contract role for one of our Fortune 500 clients, at Chicago, IL (Onsite). Apply today for immediate consideration.Hourly Pay: $49 to $54 W2Location: Chicago, IL (Onsite)Duration: 06 Months Contract until Feb 2025Overview:The Customer Success Manager will be responsible for...
-
Customer Success Manager
3 days ago
Chicago, United States Russell Tobin Full timeRussell Tobin & Associates is currently seeking a Customer Success Manager, 06 Months Contract role for one of our Fortune 500 clients, at Chicago, IL (Onsite). Apply today for immediate consideration.Hourly Pay: $49 to $54 W2Location: Chicago, IL (Onsite)Duration: 06 Months Contract until Feb 2025Overview:The Customer Success Manager will be responsible for...
-
Manager of Customer Success
1 month ago
Chicago, United States CADDi Full timeJob DescriptionJob DescriptionAbout Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with...
-
Manager of Customer Success
4 weeks ago
Chicago, Illinois, United States CADDi Full timeAbout Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for a...
