Senior Service Advisor Earning Potential 150K Year
4 weeks ago
*What sets Route 1 Hyundai apart from the competition? We are a family-focused, performance-motivated, values-driven company. As a locally owned and operated company, we believe in our people and in serving our clients.*
Route 1 Hyundai hires exceptional people to provide an extraordinary experience for everyone who steps foot on our lot. This isnt another job but a chance for you to take control of your future and your career. Our teams develop and grow from within through training, mentorship, and self-motivation. With the right attitude and work to back it up, Route 1 Hyundai is a place to build your future your way.
*About Us:*
* We offer our Service advisors Commission paid weekly, CSE bonuses, and monthly spiffs
* Employee purchase program on both new & pre-owned cars
* Employee Parts & Service Discounts
* Medical, Dental & Vision Insurance, life insurance, long-term & short-term disability
* We offer a company-matched 401K
* Paid time off, Vacation, Sick/Personal time
* Ongoing training and development
* Room for advancement into management
*What Youll do each day:*
* Check in each client with a detailed vehicle walk-around in the service drive using a tablet, review open campaigns & recalls, and the client's requested services. This may include declined work from a previous visit.
* Meet or exceed targeted sales goals & the targeted customer satisfaction index
* Document vehicle problems by listening to customers describe them and by asking probing questions.
* Maintain contact with customers throughout the day- keeping customers informed of the status of their vehicle repair (i.e. 10:00 am, 2:00 pm & 4:00 pm updates). This will be done via text, email, and/or phone calls.
* Communicate the cost of repairs, including parts & labor.
* Contact warranty companies as needed.
* Monitor your customer's vehicle throughout the day, ensuring repairs will be completed on or before the promised time.
* Properly document the customers declined repairs, additionally, review any past declines for discussion with the customer on their current visit.
* Educate customers on the values and benefits of proper vehicle maintenance, i.e., reducing carbon footprint, improving fuel economy, and extending the life of their vehicle.
* Schedule follow-up visits and remind customers of our Customer Service Surveys
*About you:*
* 3+ years as a service advisor/writer
* 3+ years of customer service
* Service Scheduler experience is a plus
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