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Customer Advocate

4 months ago

Tampa, United States Southern Glazer's Wine and Spirits, LLC Full time

**Job Description**

**Customer Advocate**

**Job ID** 8164 **Date posted** 03/04/2022 ****What You Need To Know****

****Overview****

The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues.

****Primary Responsibilities****

* Navigate customers through the process of submitting an order through the self-service portal

* Answer inquiries regarding customers' accounts

* Keypunch supplier and sample withdrawals

* Electronic imaging

* Research shortage and miss-shipped claims

* Process/enter orders and pick-ups

* Handle calls from customer service queue

* Process winery direct orders

* Scan and index customer credit files into the imaging system

* Add partners, drop partners, self-incorporated accounts and inactive systems.

* Identify outdated, obsolete and duplicate documents from customer files

* Handle all salespersons changes at the beginning of each month

* Research returned mail with an incorrect address and make the necessary corrections

* Handle delivery claims and logs (shortage claims, miss ships, etc.)

* Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R

* Perform the job in accordance with company and departmental policies and procedures

* Perform other related duties as assigned

****Additional Primary Responsibilities****

****Minimum Qualifications****

* High school diploma or equivalency plus 1 year of experience

* Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives

* Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

****Physical Demands****

* Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator

* Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping

* May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazers Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Later **About Our Tampa Location**

* Learn about Southern Glazers Wine & Spirits rewarding internship program.

* Our Leadership Team is dedicated to furthering our diversity and inclusion efforts with a firm foundation built on awareness and education. Read more here.

* At Southern Glazers Wine and Spirits, we deliver good times and Top Shelf Benefits to help you get more out of life. Learn more here.

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* Customer Service, Tampa, Florida, United States