Current jobs related to Customer Success Manager - New Orleans - AvePoint
-
Customer Success Manager
2 weeks ago
New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our CSM team, you will be responsible for driving customer satisfaction and retention across our client base.The CompanyWe are a globally established, best-in-class solution provider, offering a social and email management platform.Our platform is...
-
Customer Success Manager
1 month ago
New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
-
Manager, Customer Success
2 weeks ago
New Orleans, United States Torsh Inc. Full timeWe are seeking to hire a Customer Success Manager to help us manage, deepen, and grow our relationships with our customers. In this role, the Customer Success Manager will manage a portfolio of customers to maximize their user experience and achieve their partnership goals. Success in this position requires great planning and people skills, the ability to...
-
Customer Success Manager
2 weeks ago
New Orleans, Louisiana, United States Adyen Full time{"title": "Customer Success Manager", "content": "Lead Customer Success in North AmericaAt Adyen, we're shaping the future of finance and looking for a seasoned Customer Success Manager to lead our North America team. As a key member of our Customer Success organization, you'll be responsible for driving growth and retention in our portfolio of mid-sized,...
-
Customer Success Manager
4 months ago
New Orleans, United States Capital City Press Full timeJob DescriptionJob DescriptionCustomer Success Manager, Digital Operations TeamLocation: Hybrid work model - Candidates can be based in New Orleans, Baton Rouge, Lafayette, or Shreveport/Bossier City.Department: Digital Operations Team, Advertising DepartmentReports To: Director of Digital OperationsType: Full-TimeAbout Georges Media Group:Georges Media...
-
Enterprise Customer Success Manager
1 week ago
New Orleans, Louisiana, United States Procore Technologies Full timeEnterprise Customer Success ManagerWe are seeking an experienced Enterprise Customer Success Manager to join our team at Procore Technologies. As a key member of our Customer Success department, you will be responsible for building and maintaining strong relationships with our Enterprise customers, ensuring their success and adoption of our construction...
-
Customer Success Manager
2 months ago
New Orleans, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Senior Customer Success Manager
2 weeks ago
New Orleans, Louisiana, United States MongoDB Full time{"title": "Customer Success Manager", "description": "Transformative Role in Customer SuccessMongoDB is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction and growth through strategic account planning, technical expertise, and...
-
Customer Success Manager
2 weeks ago
New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to join our team and take ownership of a portfolio of high-value clients. As a key member of our Customer Success team, you will be responsible for driving client satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized account plans to drive client adoption,...
-
Customer Success Manager, SMB
2 weeks ago
New Orleans, Louisiana, United States Penn Foster Inc Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for owning the relationship and expanding value with our Small Medium Business (SMB) customers.Key ResponsibilitiesChampion the relationship from the beginning of our customer's journey and take...
-
Testing Specialist
2 days ago
New York, New York, United States Customer Success Full timeJob DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...
-
Customer Success Manager
2 weeks ago
New Orleans, Louisiana, United States Penn Foster Inc Full time{"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our Mid Market team. As a trusted advisor, you will build strong relationships with key customer stakeholders and guide them through their Payment Hero journey from onboarding to renewal.Key ResponsibilitiesCoordinate and lead...
-
New Orleans, Louisiana, United States Procore Technologies Full timeJob Title: Customer Success Manager, EnterpriseWe are seeking an experienced Customer Success Manager to join our Enterprise team at Levelset, a Procore Company. As a trusted advisor to our Enterprise customers, you will build strong relationships with key stakeholders and guide them through their Payment Hero journey from onboarding to renewal and...
-
Customer Success Representative
3 weeks ago
New Orleans, Louisiana, United States ProCore CPA Full timeAbout Procore CPAProcore CPA is a leading provider of construction management software, connecting every project stakeholder to solutions built specifically for the construction industry. Our mission is to connect everyone in construction on a global platform, enabling them to build safely, collaboratively, and efficiently.Job DescriptionWe're seeking a...
-
Customer Success Manager
2 months ago
New Orleans, United States Penn Foster Inc Full timeJob Description Accepting external candidates who reside in New Orleans, LA or Austin, TX only and will be required to report to a Procore office on Wednesdays. Internal candidates are eligible to apply wherever you are located in the US. We’re looking for a Customer Success Manager - Mid Market to join Levelset, a Procore Company, in the Customer Success...
-
New Orleans, United States ProCore CPA Full timeCompany DescriptionJob Description We're looking for an Enterprise Customer Success Manager to join Levelset, a Procore Company, in the Customer Success department. In this role, you'll serve as a trusted advisor to Levelset's Enterprise customers, building strong relationships with key customer stakeholders and guiding them through their Payment Hero...
-
New Orleans, United States Procore Full timeJob DescriptionWe’re looking for an Enterprise Customer Success Manager to join Levelset, a Procore Company, in the Customer Success department. In this role, you’ll serve as a trusted advisor to Levelset’s Enterprise customers, building strong relationships with key customer stakeholders and guiding them through their Payment Hero journey from...
-
Enterprise Customer Success Manager
1 week ago
New Orleans, LA , USA, United States ProCore CPA Full timeJob Title: Enterprise Customer Success ManagerWe are seeking an experienced Enterprise Customer Success Manager to join our team at Procore. As a key member of our Customer Success department, you will be responsible for building and maintaining strong relationships with our Enterprise customers, ensuring their success and adoption of our platform.Key...
-
Lead Customer Success Strategist
1 month ago
New Orleans, Louisiana, United States Grundfos Full timeContract Type: Full-TimeEmployment Type: RegularAre you passionate about addressing global water and climate issues while advancing your career in a worldwide organization? Would you like to contribute to our Digital Solutions team and help achieve our company's global climate objectives?We have an exciting opportunity for you.Position Overview:Grundfos is...
-
Experienced Customer Success Leader
1 month ago
New Orleans, Louisiana, United States MongoDB Full timeOverview:The global data management software sector is vast, with projections indicating significant growth in the coming years. At MongoDB, we are at the forefront of this transformation, enabling developers to create exceptional applications that enhance everyday experiences. As a prominent developer data platform, we invite you to be part of our...
Customer Success Manager
4 months ago
About AvePoint
A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business resiliency in the modern digital workplace.
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you
About The Position
The Customer Success Manager will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.
Specific Responsibilities Include, But Are Not Limited To
Developing success plans for accounts by creating metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals
Developing and maintaining long-term relationships with enterprise-level accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
Maintaining customer technical account portfolio to provide technical guidance and recommendation
Aligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs
Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data
Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
Shepherding existing customers through contract renewal cycles and working sales teams to execute renewals
Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy
Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success
Becoming an expert in the features and benefits of our applications
Plan and execute onsite visits to customer locations, as needed, to establish deep understanding of their challenges and goals by executing executive business reviews for clients
What You Will Bring To Our Team
Bachelor’s degree in a relevant field
2+ years of experience in a technical consulting role such as technical account management or technical business analysis
Strong customer satisfaction, customer service, adoption, and retention experience
Excellent written/verbal communication, organization, presentation, and project management skills
Ability to work individually and within a highly collaborative global team setting
Willingness to learn and adapt in a fast-paced environment
Strong experience in communicating with different stakeholders and decision makers, both internally and externally
Expert at customer relationship management
Advanced ability to understand business objectives through requirements gathering and analysis
Impeccable organizational awareness skills
Knowledge In The Following Technical Areas Are a Plus
Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologies
Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
Working technical knowledge of current software protocols and Internet standards
AvePoint is proud to employ talent from many different backgrounds, experiences and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
#J-18808-Ljbffr
