Customer Success Manager, Enterprise, Levelset

6 days ago


New Orleans, Louisiana, United States Procore Technologies Full time
Job Title: Customer Success Manager, Enterprise

We are seeking an experienced Customer Success Manager to join our Enterprise team at Levelset, a Procore Company. As a trusted advisor to our Enterprise customers, you will build strong relationships with key stakeholders and guide them through their Payment Hero journey from onboarding to renewal and beyond.

Key Responsibilities:
  • Coordinate and lead strategic business reviews with large, complex organizational teams
  • Collaborate with cross-functional teams to drive customer goals and provide clarity and visibility internally and externally
  • Lead new customers through a successful onboarding and manage ongoing success plans to enable customers to achieve their desired business outcomes in Levelset
  • Work closely with the expansion account management team to identify expansion opportunities and drive towards net negative churn
  • Provide exceptional service to your portfolio of customers through diligent communication
  • Partner with Account Executives, Product, and other Customer Success teams to develop and maintain best practices in support of customer goals
  • Travel to customer sites, industry events, or other Levelset and Procore offices, at least quarterly
Requirements:
  • 3+ years of experience as a Customer Success Manager, Account Manager, or similar role
  • Bachelor's degree is preferred or equivalent work experience
  • Experience communicating with all levels of large, complex organizations, especially with the C-Suite
  • Curiosity about the construction industry, Levelset's customers, and platform
  • Demonstrated resourcefulness and ability to multitask and prioritize competing customer needs
  • Ability to quickly understand Levelset's technology and the problems we're solving in the construction industry
  • Experience related to construction or financial SaaS industry is preferred
  • Experience related to the credit management or construction industry a plus
  • Proficiency with Mac Operating System, G Suite, Microsoft Word, Excel
What We Offer:

Base Pay Range $80,640 - $110,880 plus commission for an estimated on-target earnings of $100,800 - $138,600. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

We invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.



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