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EP Customer Service Rep

2 months ago

Houston, United States Oldcastle BuildingEnvelope Full time
Who We Are

At OBE, together, we build excellence every day.We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.

We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.

Job Description:

The full-time EP Customer Service Rep in our Houston, TX facility isn't just a job - it's a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story

This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day.If that sounds like you, come join this industry leader

Here's What You'll Get To Do

  • Provide detail reviews of system specifications, take off drawings, and customer general material lists.
  • Provide detailed estimates and/or pricing to our customers in a timely manner.
  • Follow up on orders, understand and check pricing level on all order entry processes.
  • Monitor actual vs. estimated costs and ensure price accuracy and adjusting standards accordingly.
  • Provide consultation, coordination, and assistance to our customers, sales force, and internal personnel.
  • Maintain detail and organized records on all order documents, correspondence, and other project specific information.
  • Establish a critical path and personal best practices for timely processing of stock/modified doors, frames, window/curtain wall projects.
Here's What We're Looking For
  • Must have a strong MS Word and Excel Office Skills.
  • Organized with the ability to handle numerous projects and prioritize workload.
  • Must be able to communicate effectively and professionally, both verbally and in writing.
  • Ability to read and understand architectural drawings, specifications, and customer request for pricing.
  • Self-starter with the ability to work with minimal supervision with solid memory retention and focus.
  • An uncompromising safety-first approach in the workplace. At OBE we have each other's back.
Physical Requirements
  • Primarily works in an office environment with controlled climate.
  • Ability to perform light hand work at a computer/telephone station in an office environment.
  • Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.)
  • Ability to wear a hard hat, steel-toes boots, safety glasses, and hearing protection.
  • Ability to lift, bend, twist, walk, and reach occasionally.
**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**

Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.

What OBE Offers You
  • Competitive pay
  • Paid time off
  • 10 Holidays (inclusive of 2 floating holidays)
  • Market competitive 401(k) match
  • Industry-leading medical, dental, and vision benefits
  • Short-term and long-term disability coverage
  • Life Insurance


About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.

If you want to help us build something great- we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/DisabilityIf you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)