Current jobs related to Sr Call Center Representative - North Chicago - Great Lakes Credit Union

  • Call Center Representative

    4 days ago

    North Andover, United States FYZICAL Dizziness and Fall Prevention Center Full time

    New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of appts. and...

  • Call Center Representative

    2 months ago

    North Andover, United States FYZICAL Dizziness and Fall Prevention Center Full time

    Job DescriptionJob DescriptionNew England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skillsExperienceProvide quality customer service and supportUse questioning and listening skills that support effective telephone communicationRecord accurate message information re: scheduling and...

  • Call Center Representative

    1 month ago

    North Hollywood, United States Ultimate Staffing Full time

    Call Center Rep. North Hollywood, CA 100% Onsite - Not remote$18/ per hour. Answering calls: Answering inbound calls from customers. Providing information: Answering questions, explaining procedures, and providing information about products and ser Call Center, Representative, Technology, Staffing

  • Call Center Representative

    2 weeks ago

    Chicago, United States Nanmckay Full time

    POSITION: Customer Service Representative SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt DEPARTMENT: Call Center Summary The position duties include a wide range of call center activities related to providing customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. Supervision Received And...

  • Call Center Representative

    1 month ago

    Chicago, United States Fresh Form Draft Full time

    DescriptionWelcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our clients succeed.Job Description:    As a Call Center Representative at Initial Communications, you will be the first point of contact for our clients'...

  • Call Center Representative

    6 days ago

    Chicago, United States Ascensus Full time

    Ascensus is the largest independent retirement and Government Savings services provider in the US, helping over 13+ million of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business,...

  • Call Center Representative

    1 week ago

    North Richland Hills, United States MAP Part time

    Job DescriptionJob DescriptionImmediately hiring Part Time Call Center Representatives! What is a Call Center Representative? Our technology allows us to be a virtual extension of our client and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you!...

  • Inbound Call Center Representative

    4 weeks ago

    Chicago, United States Alliant Credit Union Full time

    Handle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking, loan inquiries, stop payments, debit card issues, cre Call Center, Representative, Customer Service, Banking

  • Call Center

    6 days ago

    North Branford, United States A.R. Mazzotta Full time

    Customer Service / Call Center Representative Job Opening - Branford area. Busy, retail distribution center needs extra customer service representatives to assist their call center for the upcoming holiday months. To be successful, prior experience w Customer Service Representative, Customer Service, Call Center, Representative, Retail, Staffing

  • Call Center Representative

    2 weeks ago

    North Charleston, United States Aucera Full time

    Job Description We are currently seeking enthusiastic Call Center Representatives to assist our world class client with selling life insurance. Aucera will take the time to invest in your success and give you the opportunity to become licensed. You'll work in an environment that is rewarding and fun, with coworkers who truly passionate about what they do. ...

  • Call Center Representative

    2 weeks ago

    North Charleston, United States Aucera Full time

    Job Description We are currently seeking enthusiastic Call Center Representatives to assist our world class client with selling life insurance. Aucera will take the time to invest in your success and give you the opportunity to become licensed. You'll work in an environment that is rewarding and fun, with coworkers who truly passionate about what they do. ...

  • Inbound Call Center Representative

    4 weeks ago

    Chicago, Illinois, United States Alliant Credit Union Full time

    Alliant Credit Union is looking for an outgoing individual to serve as the face of our institution to work in a hybrid capacity. The Member Service Representative will provide consultative service and support to credit union members via telephone. They will resolve member issues, evaluate and identify the member's financial needs with compassion and care....

  • Call Center Representative

    2 months ago

    North Andover, United States Fyzical Full time

    New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of appts. and...

  • Inbound Call Center Representative

    2 weeks ago

    Chicago, United States Philips International Full time

    Inbound Call Center Representative Patient Services Inbound Representative (Chicago, IL) Let your enthusiasm for making a positive impact on people's lives shine in this essential role, where you will serve as the initial point of contact for numerous patients utilizing an ECG Solutions heart monitor. Your role: Provide patient-centered phone or chat...

  • Call Center Representative

    1 month ago

    North Andover, United States Fyzical Full time

    New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of appts. and...

  • Bilingual Customer Service/Call Center Representative

    2 weeks ago

    North Houston, United States Clayton Services Full time $16 - $18

    Job DescriptionJob DescriptionClayton Services is searching for a Bilingual Customer Service/Call Center Representative to join a thriving company in North Houston. The Bilingual Customer Service/Call Center Representative will be responsible for being the liaison between the company's current and potential customers to resolve issues, complaints,...

  • Hospital Call Center Representative

    1 month ago

    Chicago, United States Lakeshore Talent Full time

    Job DescriptionJob DescriptionLakeshore Talent is working alongside a reputable hospital system in Chicago, IL in their search for a Patient Access Representative! This is a 3 month contract to start, with high potential for extension or hire. This is a great opportunity for candidates with a passion for healthcare to get their foot in the door with an...

  • Call Center Representatives

    1 day ago

    Chicago, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with Upwardly Global and with HD Supply to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: HD Supply Job Description Call Center Representative - **Shift:** 10:30 AM - MON-FRI (HYBRID-WaukeganUSABLUEBOOK) - **Employment Type:** Full...

  • Call Center Services Representative

    1 month ago

    Chicago, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...

  • Call Center Representative

    1 week ago

    Chicago, United States Global Hub Full time

    Are you a friendly and outgoing individual with excellent communication skills? We're seeking a dedicated Customer Service Representative to join our team in Chicago. If you enjoy helping others and have a passion for providing exceptional customer service, this is the perfect opportunity for you! Responsibilities: Handle Inbound Calls: Answer incoming...

Sr Call Center Representative

4 months ago

North Chicago, United States Great Lakes Credit Union Full time

Job Type

Full-time

Description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team

Do you enjoy customer interaction and relationship building?

WE WANT YOU ON OUR TEAM

The Sr Call Center Representative primary purpose is to assist Great Lakes Credit Union to live out our Vision, "To be the members' trusted financial partner." Responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with our Standards of Greatness.

The Sr Call Center Representative is responsible for performing all duties with a higher proficiency level to provide exceptional service to all members and potential members within all contact center channels. Acts as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. Supports sales and service efforts. Supports the Member Promise. Maintains positive working relationships by supporting the Standards of Excellence. Advises members of appropriate products and services, which helps them achieve their goals and maintain their accounts. Performs all duties with accuracy and remains in compliance with federal and state laws, rules and regulations, and complies with GLCU's policies and procedures.

As a Sr Call Center Representative your duties will be:

  • Answering and handling calls from all skill levels such as: Inquiries, Digital, Cards, Loans and Other.
  • Utilizing appropriate security measures to identify members and protects against fraud.
  • Cross selling and referring products and services to meet members' needs.
  • Seeking opportunities to attract, retain, and expand member relationships.
  • Actively listening and asking questions to determine member needs; identifies and recommends appropriate solutions, presenting features and benefits of products and services.
  • Using judgment to handle complex account inquiries and practicing good decision-making skills to perform one contact resolution whenever possible. Handling the more complex phone calls when needed.
  • Ensuring all members questions are handled, and follow up in a timely manner.
  • Performing all duties with a high level of accuracy and attention to detail.
  • Identifying and uses appropriate software and tools to troubleshoot concerns regarding, digital services, cards, transactions, payments and special accounts.
  • Follow all procedures, policies and guidelines; complying with federal and state regulations.
  • Consistently achieve individual goals and contributing to department and credit union success.
  • Tactfully handle more complex requests and escalated call situations from other Service & Support Specialists. Ability to diffuse irate members and handling call requests to speak with a Team Lead or Manager.
  • Handle "off the phone" member requests and follow through.
  • SME on all account servicing requests such as: Add Joints, Name Changes, Joint Removal, Add/Remove Beneficiaries, Business Accounts, Trusts, etc.
  • Perform as a back-up to all Digital functions such as: Live chats, Online Applications, Secure Messaging and Member Service/Fax email requests.
  • Providing appropriate advice, counseling and solutions to member inquiries and problems. Works with other credit union personnel to proactively meet member needs in a responsive, efficient manner across department lines.
  • Perform overrides and supports the department chat for staff questions.
  • Authority to release check holds up to the department policy limits.
  • Supporting and facilitating training. May be assigned as a mentor to new team members.
  • May open or close the department in the event a manager is not available (opening includes loading checks, closing includes balancing checks, cutting off wires for the day)
  • Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all of GLCU's policies, procedures and internal controls.
Requirements
  • One to Three years of similar or related experience
  • A high school education or GED
  • Significant level of trust and diplomacy is required - Work involves extensive personal contact of personal or sensitive nature
  • Decision making requires analytical ability, judgement, and ingenuity - moderate amount of discretion
  • Problems encountered are somewhat complex, analysis, weighing the outcomes - problems are generally similar in nature


Location:

North Chicago

2525 Green Bay Rd, North Chicago, IL 60064

Regular hours of operation are:

Monday - Friday 8:30am to 6:15pm

Saturday 8:45am to 2:00pm

This position is full time, 40 hours per week, and on a 5 day rotating schedule.

( you will receive 11 paid holidays off throughout the year)

To learn more about our mission, company culture, and community impact please visit our YouTube channel and Newsroom below:

GLCU YouTube Channel

GLCU NEWSROOM

We're the total package

To view our GREAT Benefits please speak with and member of the HR Team

Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Salary Description

Grade 7: Starting at $19.50 Per Hour