Patient Services Coordinator

3 weeks ago

Lynchburg, United States CORA Physical Therapy Full time

As a Patient Services Coordinator at CORA, youll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. Youll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, youll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a full-time position.

Who We Are:

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What Youll Love About Us:

Medical, dental, vision, disability, and life insurance

7 paid annual holidays + 2.5 weeks PTO that grows with time

401k Retirement & savings plan

Career growth opportunities within CORA

Leadership development: coaching, mentorship, and skill-building activities

What Youll Need:

High School diploma or GED required

Previous customer service experience within the last two years required

Proficiency with Microsoft Office Suite (Word and Excel) required

Strong time-management and organizational skills

Superior written and verbal communication skills

High level of personal integrity, reliability, and honesty

Ability to work effectively in teams and autonomously in a fast-paced environment

Bonus Points:

Prior experience in a healthcare office setting

Basic medical terminology

Fluency in Spanish or Creole

What Youll Do:

Warmly greet and build rapport with patients through in-person and phone interactions

Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary

Verify patient insurance for outpatient therapy benefits (applicable locations only)

Manage incoming physician referrals and prescriptions

Provide communication on first visit expectations to all new patients

Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)

Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files

Collect co-pay/deductible payments and provide a receipt with each transaction

Balance daily collection of cash/checks/credit cards at the end of each day ; Submit daily charges to Clinic Manager

Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.

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