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Manager, Customer Success
1 month ago
Customer Success/Support King of Prussia, Pennsylvania Build and lead a Customer Success Management team of experienced and highly capable individuals who manage customer relationships and understand their desired outcomes, technical landscapes, and business goals. Deliver measurable outcomes: In particular, drive adoption of Qlik products and services in a scalable and replicable fashion. Define and optimize the customer lifecycle. Standardize and scale intervention for each point in the journey, define segmentation of the customer base, and apply various other strategies. Develop regional priorities and objectives. Provide input to global customer success executives on our worldwide customer success at scale strategy. Partner with other customer-facing organizations to develop strategies and execute plans that maximize business growth, consumption, customer retention, and account expansion. Motivate the team to reach its full capabilities. Recognize and develop high-potential team members while upgrading talent where and when necessary. Propagate customer success-focused thinking into all areas of the business and serve as a center of excellence and champion of the customer. Be a key partner to the regional sales leadership by taking ownership of business growth consumption activities post-commit. Requirements: Bachelor's degree in business administration, information systems, marketing, computer science, or a related discipline. 3 years in Customer Success Manager, Sales Manager, Sales Specialist, or related roles that include the following: Ownership of client portfolio within an enterprise or SaaS software company with responsibilities for maintaining professional relationships, securing renewal of subscriptions, and driving adoption to expand software footprint; Proven track record of expanding enterprise customer product adoption, identifying customer patterns and best practices, and developing replicable strategies for growth; Leading and coaching others on the positioning of products or services to customers either opportunistically or at the time of a renewal to address emerging business challenges and drive additional Return On Investment in software investments; Championing improvements in customer success processes including customer journey, adoption frameworks, at-risk plays, and structured reviews (e.g., Quarterly Business Reviews); Leading a customer-facing cross-functional team in assisting with account-specific challenges, proactive coaching on client engagement and customer success management activities, managing performance of individual contributors, and creating individual development plans for continuous development of relevant skillsets; Managing at-risk accounts and escalations by driving customer issues to satisfactory outcomes. #J-18808-Ljbffr
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Customer Success Manager
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King of Prussia, United States Greenphire Full timeWe know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to...
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King of Prussia, Pennsylvania, United States Qlik Full time**Customer Success Manager Role**As a seasoned professional, you will lead a high-performing team of Customer Success Managers to drive business growth and customer satisfaction for Qlik.**Key Responsibilities:**Develop and execute strategic plans to drive customer adoption and retention, leveraging your expertise in customer success and business...
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Sr. Manager, Strategic Customer Success
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King of Prussia, United States Qlik Full timeDescription What makes us Qlik? Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven...
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King of Prussia, United States Brilliant Earth Full timeCustomer Experience Assistant Manager - King of Prussia, PAPosition Overview:The Customer Experience Assistant Manager for our King of Prussia, PA location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The...
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King of Prussia, Pennsylvania, United States QUAD, a SolomonEdwards Company Full timeDirector of Customer Service and Order ManagementQuad, a SolomonEdwards Company, is seeking a seasoned leader to oversee our Customer Service and Order Management functions. As a highly visible and critical role within our company, this position requires a strategic thinker who can build and lead a best-in-class customer support function.This role is...
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King of Prussia, Pennsylvania, United States QUAD, a SolomonEdwards Company Full timeDirector of Customer Service and Order ManagementQuad, a SolomonEdwards Company, is seeking a seasoned leader to oversee our Customer Service and Order Management functions. As a key member of our team, you will be responsible for building and leading a best-in-class customer support function.This is a highly visible and critical role within our company,...
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King of Prussia, United States QUAD, a SolomonEdwards Company Full timeMid-size, growth oriented services organization headquartered in King of Prussia is looking to hire a Director to oversee the Customer Service and Order Management functions. This role will lead a team of individuals responsible for communicating daily with clients regarding order status, delays, and issues. In addition, this person will be integral in...
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King of Prussia, United States QUAD, a SolomonEdwards Company Full timeMid-size, growth oriented services organization headquartered in King of Prussia is looking to hire a Director to oversee the Customer Service and Order Management functions. This role will lead a team of individuals responsible for communicating daily with clients regarding order status, delays, and issues. In addition, this person will be integral in...
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King of Prussia, Pennsylvania, United States Staff My Agency Full timePosition Overview: A successful independent insurance agency is in search of a qualified professional for the role of Bilingual (Spanish/English) Insurance Customer Service Representative. Candidates must possess an active Property and Casualty license or be willing to obtain one.Key Responsibilities:Develop and maintain customer relationships while...
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King of Prussia, United States Gromelski and Associates, Inc. Full timeJob DescriptionJob DescriptionCustomer Instructor Gromelski and Associates, Inc. (GAI) partners with prime contractors to provide professional services. Key service areas include Engineering Design and Documentation; Software Development and Testing; System Integration, Testing and Evaluation; Lab Management and Field Installation; Integrated Logistics...
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King of Prussia, Pennsylvania, United States Canada Goose Inc. Full timeJob OverviewAt Canada Goose, we pride ourselves on being more than just a brand; we are a community dedicated to inspiring individuals to thrive in the great outdoors. Our mission is to keep the planet cold and the people warm, and we are looking for passionate individuals to join our team.Key Responsibilities:Meet or surpass individual sales goals and...
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King of Prussia, Pennsylvania, United States Tapestry Full timeAbout the Role:The successful individual will leverage their proficiency in retail to deliver exceptional customer experiences and drive sales growth for Kate Spade New York, a global life and style house within the Tapestry portfolio.Key Responsibilities:Guest Experience: Provide a warm and welcoming atmosphere, exuding confidence and proper etiquette to...
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King of Prussia, Pennsylvania, United States PromptCare Companies Inc Full timeCustomer Service Representative - Hi-Tech DivisionPromptCare Companies Inc is seeking a committed Customer Service Representative to support our Hi-Tech Division. In this position, you will deliver outstanding service to clients within the hi-tech respiratory sector. The successful candidate will demonstrate proficiency in utilizing our enterprise system to...
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King of Prussia, Pennsylvania, United States Mike Yates - State Farm Agency Full timeBecome a Bilingual Insurance Customer Service SpecialistWe are seeking a dedicated professional who is proficient in both Spanish and English to become a part of our thriving State Farm Agency. This position necessitates an active Property and Casualty license.If you are a driven individual who takes pleasure in meaningful conversations and delivering...
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King of Prussia, Pennsylvania, United States Mike Yates - State Farm Agency Full timeBecome a Bilingual Insurance Customer Service ExpertWe are seeking a dedicated professional fluent in both Spanish and English to enhance our thriving State Farm Agency. This position necessitates an active Property and Casualty license.If you are an enthusiastic individual who enjoys meaningful interactions and delivering outstanding customer service, this...
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King of Prussia, Pennsylvania, United States Mike Yates - State Farm Agency Full timeExciting Opportunity for a Bilingual Insurance Customer Service ProfessionalWe are seeking a dedicated individual fluent in both Spanish and English to become a part of our thriving State Farm Agency. This position requires an active Property and Casualty license.If you are a driven professional who enjoys meaningful interactions and delivering outstanding...
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