Sr. Manager, Strategic Customer Success

4 months ago

King of Prussia, United States Qlik Full time

Description

What makes us Qlik?

Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.

A Gartner Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45,000 customers in 100 countries worldwide. Read on to see what we’re looking for right now

The Senior Manager, Strategic Customer Success Role

Join us as the Senior Manager of Strategic Customer Success for the AMER region. Lead a world-class team dedicated to ensuring customer satisfaction, retention, and expansion within our strategic customer segment. This role is an opportunity to drive transformative changes, shaping the success journey of high-value clients.

What makes this role interesting?

Lead a High-Performing Team: Inspire and mentor a customer-centric team, attracting top talent and fostering a culture of collaboration, accountability, and continuous improvement. Your leadership will be pivotal in navigating competing priorities. Drive Customer Success Outcomes: Proactively guide your team to understand customer objectives, ensuring they translate into reality. Influence lifetime value, champion best practices, and coach for effective discovery, risk management, and opportunity realization. Align and Collaborate: Work closely with cross-functional teams, from Sales to Product Development, ensuring a unified approach to customer success. Effectively communicate progress and challenges to executive leadership.

Here’s How You’ll Be Making An Impact

Measure Customer Success: Utilize data and analytics to track and communicate key metrics around customer health, adoption, engagement, churn, and revenue. Provide insights that drive customer success and renewals, contributing to executive dashboards and board discussions. Promote Customer Advocacy: Gather testimonials, case studies, and referrals to support marketing and sales efforts. Act on customer feedback to improve products and services continually.

We’re Looking For a Teammate With

8+ years of experience leading high-growth, customer-facing teams in enterprise software, preferably in a SaaS environment. Remote leadership experience across The AMER / Americas region Proven success in implementing customer success strategies within a high-touch model. Skill in capturing customer insights to drive business changes, influencing cross-functional teams. Strong conflict management capabilities in complex and ambiguous situations. Demonstrated performance focus, exceeding goals, and a commitment to continuous learning. Enthusiastic and creative leadership skills, with a passion for revenue and growth.

The location for this role is:

USA- King of Prussia, PA

More About Qlik And Who We Are

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us + our values, check out our Careers Page.

What else do we offer?

Genuine career progression pathways and mentoring programs Culture of innovation, technology, collaboration, and openness Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $120,000 USD – $162,000 USD per year. This position is eligible for a commission within a range of $50,000 USD - $70,000 USD subject to meeting targets set forth in a sales compensation plan. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.

Qlik offers a comprehensive benefits package which includes, but is not limited to, group medical, dental and vision benefits, a 401(k) plan and match, flexible paid vacation, 10 paid annual company holidays, 9 days of annual paid sick leave (prorated upon hire), up to 16 weeks of paid parental leave, and mental and emotional wellbeing benefits.

Qlik is an Equal Opportunity/Affirmative Action

Employer, and we value the diversity of our workforce . Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters , including the EEO is The Law notice and the Pay Transparency

Nondiscrimination Provision .

If you need assistance due to disability during the application and/or recruiting process, please contact us via the

Accessibility Request Form

.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

LI-AMER #J-18808-Ljbffr

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