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After Hours Operations Specialist

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Our Operations Team is looking for an energetic and competitive Operations Specialist who is willing to go the extra mile with our customer service for carriers & sales team. Operations Specialists will collaborate with Carrier Sales and Customer Sales reps to bring cost-effective strategies and elevated service to our customers' shipping/receiving departments. **This position will be onsite, Monday - Friday, 4 p.m.-1 a.m. EST.**

The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it's like to work at Ally Logistics.

KEY ATTRIBUTES FOR SUCCESS:

  • HUMBLE: Confidence is key, but so is humility. Our #HUSTLE values say it all.
  • HUNGRY: A healthy sense of competition is a necessity here. We're seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
  • SMART: We're looking for individuals who are resourceful and organized problem-solvers, diving headfirst into problems rather than straying away from them.
PRIMARY JOB DUTIES:
  • Strong Customer Service Skills
  • Obtaining shipment updates from contractors
  • High-volume phone and email outreach
  • Negotiating rates with contractors and customers
  • Providing updates and solutions to Carrier Sales, Regional Dispatch Managers, or Customer Sales
  • Problem-solving
  • Able to work in a fast past environment
  • Must be a self-starter
COMPENSATION:

Compensation includes a competitive base salary + commissions

BENEFITS & PERKS:
  • Health / Dental / Vision Insurance Plans
  • 401K Plan with Employer Match
  • Life Insurance Plan (100% employer paid)
  • PTO Plan (3 weeks PTO for new employees, grows with tenure)
  • 6 paid holidays
  • Paid Maternity Leave (3 months) and paid Paternity Leave
  • Free professional coaching through Boon Health
  • Baby-feeding support and on-site Mother's Lounge through Pumpspotting
  • Comprehensive training program
  • Commitment to defend employees who have signed predatory non-competes (Learn more here)
  • Ongoing, in-house professional development
  • In-office gym complete with strength and cardio equipment as well as Peloton bikes
  • On-site espresso machine and snack machine
  • On-site golf simulator
QUALIFICATIONS:

A successful candidate must possess the following traits/skills:
  • Bachelor's Degree preferred
  • Alignment with Ally's #HUSTLE values
  • Strong written and verbal communication skills
  • Must be comfortable in a fast-paced and high-energy environment
ADDITIONAL INFO:
  • **This position will be onsite, Monday-Friday-, 4 p.m.-1 a.m. EST.**
  • A cover letter is highly recommended, even if it's brief. Tell us why you are a fit
  • Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.
ACCOLADES & INDUSTRY AFFILIATIONS:
  • One of the Inc. 5000 fastest-growing companies four years running
  • One of West Michigan's Best and Brightest Employers
  • Member of Women in Transportation