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Service specialist

2 months ago

Palo Alto, United States Randstad Full time

Are you a problem-solver with a passion for exceptional service? Do you thrive in fast-paced environments and love turning challenges into opportunities? If so, we want YOU to be our next Service Specialist What We're Looking For: Detail-Oriented: You have a keen eye for detail and the ability to manage multiple tasks effectively. Tech-Savvy: Comfortable with various software and eager to learn new tools. salary: $19 - $21 per hourshift: Firstwork hours: 8:30 AM - 5:30 PMeducation: High SchoolResponsibilitiesService Specialists provide a variety of support within our client locations. They cross train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other positions as applicable. Service Specialists are expected to provide support to all requests and flex services with a "can do" attitude and philosophy. This position requires a team player mentality, ability to deliver on service commitments timely, and communication skills both with our internal team and our client staff Responsibilities and Essential Functions: • Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy • Maintain a positive team-player mentality • Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc. • Deliver on service commitments in a timely and accurate manner • Invest proper effort and QC approach to deliver highest quality work and service • Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbookSkillsResponsivenessCustomer ServiceTelephone EtiquetteWritten CommunicationAnalytical ThinkingAdapting to ChangeQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.