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Senior Legal Service Specialist

4 weeks ago


Palo Alto, California, United States Rose International Full time
Job Title: Legal Senior Onsite Service Specialist

We are seeking a highly skilled Legal Senior Onsite Service Specialist to join our team at Rose International. As a key member of our service delivery team, you will be responsible for providing exceptional service to our clients, ensuring seamless operations, and driving business growth.

Key Responsibilities:
  • Provide expert-level service to clients, ensuring their needs are met and exceeded.
  • Collaborate with cross-functional teams to drive business growth and improve service delivery.
  • Develop and implement process improvements to enhance service quality and efficiency.
  • Manage and resolve complex service-related issues, ensuring timely and effective resolution.
  • Conduct site visits and assessments to identify areas for improvement and implement changes.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of related work experience in the legal industry.
  • Minimum of 2 years of experience in shipping/receiving procedures.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to work independently and flexibly to complete projects.
  • Ability to read and comprehend written technical information.
Preferred Skills:
  • Some related copy job experience preferred.
  • Working knowledge of copier and other related equipment and repair preferred.
  • Valid driver's license and minimum levels of auto insurance coverage preferred.

Rose International is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive hiring process. If you need assistance with your application or have any questions, please contact our HR Department.

We are an E-Verify employer and participate in the U.S. Department of Homeland Security's Employment Verification Program.