Customer Service Representative I
4 weeks ago
Customer Service Representative I (Onsite)
Primary Duties & Responsibilities
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.
We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team
In this role, you will be responsible for engaging with customers on behalf of the company in a positive and professional manner. Handle customer service incoming calls from our agents and policyholders. Duties include answering phone calls and process request for changes to a policyholder’s account and maintaining expert knowledge about company products and processing guidelines.
This is an onsite position located in Broadview Heights,Ohio.
What You Will Do:
- Assist with daily call volume and process requests from customers.
- Provide accurate resolutions to customer inquiries in a professional and courteous manner.
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.).
- Meet Quality Assurance Requirements and other key performance metrics.
- Complete assigned projects in the planned time frame.
- Attend and complete training courses.
What You Can Bring:
- High school diploma or equivalent.
- One to two years' customer service experience in a similar role required.
- Bilingual in Spanish/English preferred
- Excellent verbal & written communication skills
- Excellent analytical skills and attention to detail.
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
- Knowledge of customer service principles and practices.
- A high level of integrity, confidentiality, flexibility, and support of management is expected at all times.
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers.
- Positive and helpful attitude.
- Individual must be a team player and be able to work independently.
- Proficient in Microsoft Office with Word, Excel, Outlook.
Applicable To All Employees of Globe Life Family of Companies:
- Reliable and predictable attendance of your assigned shift.
- Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Wellness club reimbursements and gym discounts to help you stay on top of your health.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Development training programs to enhance your skills and career progression and unlock your full potential.
Opportunity awaits Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
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Broadview Heights, United States Globe Life And Accident Insurance Company Full timeCustomer Service Representative I (Onsite) var a 2 aconfig = a 2 aconfig || {}; a 2 aconfig.onclick = 1; Category. Customer Service. Job Location 6001 E. Royalton Rd., Broadview Heights, Ohio. Tracking Code 15616 Position Type. Full-Time/ Regular. Th Customer Service, Customer Service Representative, Representative, Retail, Insurance, Skills
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