Customer Service Representative I

2 months ago


Broadview Heights, United States Globe Life Full time


Customer Service Representative I (Onsite)

Primary Duties & Responsibilities

The Customer Service Representative I is responsible for engaging with customers on behalf of the company in a positive and professional manner. Handle customer service incoming calls from our agents and policyholders. Duties include answering phone calls and process request for changes to a policyholder’s account and maintaining expert knowledge about company products and processing guidelines.

Daily Duties:

•       Assist with daily call volume and process requests from customers. 

•       Provide accurate resolutions to customer inquiries in a professional and courteous manner.

•       Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)

•       Meet Quality Assurance Requirements and other key performance metrics. 

•       Complete assigned projects in the planned time frame.

•       Attend and complete training courses.



Required Skills

Knowledge, Skills, & Abilities:

•       Excellent verbal & written communication skills 

•       Excellent analytical skills and attention to detail.

•       Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.

•       Knowledge of customer service principles and practices.

•       A high level of integrity, confidentiality, flexibility and support of management is expected at all times.

•       Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers.

•       Positive and helpful attitude.

•       Individual must be a team player and be able to work independently.

•       Proficient in Microsoft Office with Word, Excel, Outlook. 

Applicable to all employees of Globe Life & Accident and its subsidiaries

•         Reliable and predictable attendance of your assigned shift

•         Ability to work full time and/or part time based on the position specifications.



Required Knowledge & Experience

Education & Work Experience:

•       High school diploma or equivalent.

• One to two years customer service experience in a similar role required.



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