Senior Customer Service Manager

1 month ago

Cincinnati, United States Lakeview Farms Full time

Summary

Join Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Service Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately. This role involves leadership of an evolving customer service and invoicing team and leading transformation within the function.


Duties and Responsibilities


  • Client Relationship Management: Build and maintain positive, long-term relationships with customers, acting as their point of escalation on issues that cannot be resolved by CSR’s.
  • Order Processing: Developing processes to accurately process orders, ensuring that they meet client specifications and are delivered on time.
  • Issue Resolution: Handle customer inquiries, complaints, and issues by coordinating with internal departments (e.g., sales, logistics, and supply chain planning) to ensure swift and effective resolutions.
  • Account Monitoring: Track and monitor account performance, analyzing trends to proactively address potential issues or areas for improvement.
  • Reporting & Communication: Provide regular updates and detailed reports on order status, delivery timelines, and any account-related developments to both customers and internal stakeholders.
  • Customer Feedback: Gather and relay customer feedback to internal teams, helping improve services, products, or processes.
  • Cross-functional Coordination: Work closely with the sales and supply planning teams to ensure customer orders align with production schedules and inventory availability.
  • Problem Solving: Anticipate potential issues or challenges with key accounts and develop contingency plans or solutions to avoid service disruptions.
  • Database Maintenance: Oversee maintaining up-to-date client records in the Navision customer cards, ensuring that all information is accurate and comprehensive.
  • Leading Transformation: Leading activities related to the department’s implementation of SAP and maturation of EDI capabilities.


Qualifications & Experience

  • Education: Bachelor’s degree in business, communications, or a related field or equivalent experience in the Customer Service field is required.
  • Experience: Previous experience in customer service, particularly in handling key accounts or high-volume clients, is highly desirable.
  • Skills:
  • Strong communication and interpersonal skills.
  • Problem-solving abilities and critical thinking.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Detail-oriented with excellent organizational skills.
  • Proficient in CRM software, MS Office Suite (Excel, Word, PowerPoint), and order management systems.


Supervisory Responsibility

Responsibility for customer service and invoicing team.

  • Senior Customer Manager

    4 weeks ago

    Cincinnati, Ohio, United States Chiquita Brands Full time

    Job DescriptionThe Senior Customer Manager will collaborate closely with the Director of Sales to achieve objectives for key accounts, focusing on forecasting, budgeting, and ensuring quality specifications are met.Key Responsibilities:Present comprehensive category management data to clients.Contribute to the development of customer pricing protocols.Create...

  • Senior Customer Fulfillment Manager

    3 weeks ago

    cincinnati, United States Lakeview Farms Full time

    SummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Fulfillment Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately....

  • Senior Customer Experience Manager

    3 weeks ago

    cincinnati, United States Lakeview Farms Full time

    SummaryJoin Lakeview Farms as we expand our capabilities and enhance our market presence. As our Senior Customer Experience Manager, you will have responsibility for providing exceptional service to our customers and ensuring their needs are met, orders are processed efficiently, any issues are resolved promptly, and our customers are invoiced accurately....

  • Customer Service Specialist

    6 months ago

    Cincinnati, United States Service Experts Full time

    Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous PTO...

  • Dining Services Director

    2 months ago

    Cincinnati, United States Harmony Senior Services Full time

    Why Harmony?401k + Fulltime Part-time Benefits PackagesEmployee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more!)Training, Development Career LadderingGreat work-life balanceFlexible SchedulingTelehealth + Flex Spending + Health Savings Account OptionsJob...

  • Customer Service Director

    3 weeks ago

    Cincinnati, United States StandardAero Full time

    Customer Service Director Location: Cincinnati OH Reporting directly into Vice President, Customer Programs Build an Aviation Career You’re Proud Of Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any...

  • Dining Services Server

    4 weeks ago

    Cincinnati, Ohio, United States Capital Senior Living Full time

    About the Role:We are seeking a skilled Dining Services Server to join our team at The Ashton at Anderson, a Sonida Senior Living community. As a Dining Services Server, you will play a vital role in providing exceptional customer service and care to our senior residents.Responsibilities:Assist chefs in food preparation tasks, as assigned.Maintain standards...

  • Senior Research Lead

    1 month ago

    Cincinnati, Ohio, United States Dunnhumby Full time

    Senior Research Lead - Customer Insightsdunnhumby is a global leader in Customer Data Science, empowering businesses to compete and thrive in the modern data-driven economy. Our mission is to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.We are looking for a talented Senior Research Lead to help...

  • Executive Kitchen Manager

    4 weeks ago

    Cincinnati, Ohio, United States Senior Lifestyle Full time

    Job SummaryWe are seeking a highly skilled and experienced Sous Chef to join our culinary team at Senior Lifestyle. As a key member of our kitchen staff, you will be responsible for assisting the Executive Chef in overseeing daily operations and ensuring the highest quality food products and kitchen cleanliness.Key ResponsibilitiesAssist in the oversight of...

  • Customer Service Representative

    3 months ago

    Cincinnati, United States Fresh Form Draft Full time

    Customer Service RepresentativeDepartment: Synchro Speak Employment Type: Full Time Location: Cincinnati, OH Compensation: $18.00 - $28.00 / hour DescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching,...

  • Service Desk Operations Manager

    4 weeks ago

    Cincinnati, Ohio, United States Digital Mobile Innovations LLC Full time

    About the OpportunityDMI is seeking a Service Desk Manager to oversee the daily operations of a team within the Service Desk. This role focuses on ensuring efficient handling of inbound contacts and tickets, providing excellent customer service, and meeting Service Level Agreements (SLAs).The Manager will support the Senior Manager in implementing...

  • Senior Confectionary Business Manager

    4 weeks ago

    Cincinnati, Ohio, United States Ghirardelli Chocolate Full time

    Key Responsibilities:As a Senior Confectionary Business Manager at Ghirardelli Chocolate, you will be responsible for achieving sales budget, new item distribution targets, trade promotion budget, forecasting targets, expense management, and MAPS objectives for assigned accounts. This includes all customer communication, trade funds management, forecasting,...

  • Senior Customer Service Representative: Conveyance

    3 days ago

    Cincinnati, United States Genuine Parts Company Full time

    SUMMARY: Motion is widely recognized across the US for the variety and quality of our hose, belting, custom fabrications, on-site belting services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut & molded products. Motion products are used across a wide array of industries and applications. We strive to provide a...

  • Customer Success Manager

    2 months ago

    Cincinnati, United States Vector Solutions Full time

    Apply Job Type Full-time Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday...

  • Customer Success Manager

    2 months ago

    Cincinnati, United States Vector Solutions Full time

    Job Type Full-time Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public,...

  • Senior IT Project Manager

    4 weeks ago

    Cincinnati, Ohio, United States Virtual Full time

    Job DescriptionVaco is seeking an experienced Senior IT Project Manager to lead long-term opportunities in Cincinnati, OH.Key Responsibilities:Manage large-scale, Enterprise-wide initiatives simultaneouslyLead and coordinate all aspects of projects, including planning, scheduling, scope management, and resource allocationEnsure project results meet...

  • Senior Customer Service Representative: Conveyance

    2 days ago

    Cincinnati, United States Genuine Parts Company Full time

    SUMMARY:Motion is widely recognized across the US for the variety and quality of our hose, belting, custom fabrications, on-site belting services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut & molded products. Motion products are used across a wide array of industries and applications. We strive to provide a...

  • Senior Customer Service Representative: Conveyance

    2 days ago

    Cincinnati, United States Genuine Parts Company Full time

    SUMMARY:Motion is widely recognized across the US for the variety and quality of our hose, belting, custom fabrications, on-site belting services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut & molded products. Motion products are used across a wide array of industries and applications. We strive to provide a...

  • Senior Customer Service Representative: Conveyance

    4 days ago

    Cincinnati, United States Genuine Parts Company Full time

    SUMMARY:Motion is widely recognized across the US for the variety and quality of our hose, belting, custom fabrications, on-site belting services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut & molded products. Motion products are used across a wide array of industries and applications. We strive to provide a...

  • Senior Marketing Manager

    1 month ago

    Cincinnati, Ohio, United States StandardAero Full time

    Job SummaryStandardAero is seeking a highly skilled Senior Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for developing and executing marketing strategies to drive business growth and customer engagement.Key Responsibilities* Develop and implement social media and digital marketing campaigns to...