Customer Development Manager

At Nestle Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature‘s Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestle Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Job Description:

The Customer Development Manager will be responsible for the functional management, leadership and execution of all sales related activities for our Kroger and Albertson‘s accounts at Nestle Health Science USA (NHSc). This role will support the team with NHSc‘s Accounts (IRI, Circana, Power BI and Osprey) and with our customer‘s (Kroger & Albertson‘s) systems (ie: Market6 and 84.51). The Customer Development Manager will be supporting our key Active Nutrition brands such as Boost, Vital Proteins, Garden of Life, Nuun, Orgain and more for both Kroger and Albertson‘s. While this is a remote-based opportunity, preference will be given to applicants who live in Cincinnati, Ohio, northern Kentucky and/or within commutable distance to Cincinnati, Ohio.

Responsibilities:

* Develop strategic and winning relationships throughout Kroger and Albertson‘s.
* Particular focus will be divisional wins (i.e., displays, distribution gains, ACV enhancement, etc.).
* Establish strong working relationship with all internal teams including Customer Strategy, Finance, and Customer Service.
* Detailed understanding of the Customers go-to-market model including Category Management strategy.
* Deliver target Budget plan and new product distribution goals.
* Execute our brand and category growth strategy that align with the customer.
* Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals.
* Maintain clear understanding of customer objectives and liaise with RVP to develop operational plans to manage execution and measure results.
* Relationship management with account cross functional areas, Corporate and divisions; The particular focus will be on developing relationships and executing key wins across the Kroger and Albertsons divisions.
* Foster and grow existing and new relationships within account, gaining a deep understanding of current and potential future needs of our customers.
* Educate our business partners on our products, retail goals, and measurement of success.
* Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
* Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management.
* Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items).
* Work with customers to implement Retail initiatives and monitor Retail standards.
* Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and the Nestle Health Science market position.
* Responsible for working with agencies to input Trade Investment Management (TIM and Osprey): system input, trade fund management, direct sales forecasting and projection activities for the company.
* Strong Trade management/budget processing and an efficiency that focus on a strong ROI.
* Monthly reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency.
* P&L management within respective account coverage.
* Perform other duties as assigned by the Director, Customer Development.

Requirements:

* High School Diploma or GED required; Bachelor‘s degree is preferred.
* 5+ years of relevant Sales or Customer Account experience required, with at least 2+ years managing large B2C Retail Accounts such as Kroger, Albertson‘s, Meijers and/or other Regional/Strategic Grocery Chains.
* Demonstrated fluency in MS Office (Word/Outlook/PowerPoint) with advanced skillsets in MS Excel (V-Lookups, Charts, Formulas & Graphs) required.
* Sales experience in the Natural, Grocery, Drug and/or in the Consumer-Packaged Goods retail channel(s) is required.
* Must have excellent communication (oral and written), organizational, presentation and stakeholder management skills (including the ability to build and maintain strong, cross-functional stakeholder relationships).
* Must be detail-oriented and able to multi-task and prioritize tasks based on the needs of the team and the business.
* Current or prior experience with IRI, Circana, Nielsen and Osprey using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
* Understand the value of listening to customers, gaining insights and moving objectives forward.
* The ability to utilize creativity and push beyond the obvious, comfortable going into ‘unchartered‘ territory in setting out recommendations and goals.
* Willing and able to work under pressure to meet tight deadlines with minimal supervision.
* Strong P&L management and strong financial acumen is highly required.
* Experience with Kroger or Albertson‘s systems such as Market6 and/or 84.51 are highly desired.
* Experience in Sales within the Vitamins and/or Supplements space preferred.
* Willing and able to travel up to and including 15% based on the needs of the team and the business.

The approximate pay range for this position is $120,000 to $140,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.

Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at:About Us |Nestle Careers (nestlejobs.com)

Requisition ID:
323670

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you‘re at the forefront of our minds as we recruit top talent to join Nestle. The skills you‘ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you‘ll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: .

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