Crosswinds Counseling Receptionist

3 weeks ago

Fort Wayne, United States Lasting Change, Inc. Full time

The Crosswinds Counseling Receptionist is responsible for managing the phone call activity, front office area for guests entering the corporate office, and mail for the organization. All team members are expected to be an active and positive member of the Crosswinds Counseling team.

Requirements

•Answer all incoming calls in a friendly and professional manner, for those who are unavailable, see if there is anyone else who may be able to help them.

•Retrieve voicemail messages

•Offer voicemail and screen calls as needed.

•Greet and assist building guests.

•Assist Crosswinds clients who arrive for appointments by providing access to the building after completing an appointment.

•Assist in collecting Crosswinds Counseling client payments and paperwork as needed.

•Manage all mail activities.

•Additional responsibilities as directed by Crosswinds Counseling Director of Operations.

•Perform general clerical duties

•Projects as needed, but not limited to, ordering supplies for home office- ensure that all supplies for janitorial items, coffee bar, kitchen, workroom, and break room are stocked.

Example of Tasks:

•Greet all guests in a friendly, "How can I help you?" manner

•Answer phones and transfer to the proper person or voicemail

•Receive mail and distribute mail into mail cart for employees.

•Distribute faxes in a timely manner as they come in to ensure confidentiality.

•Assist HR as needed with any printing/support

•Other duties as assigned, as needed for Lasting Change.

Qualifications

•High School diploma

•Strong communication and written skills

•Good clerical and organizational skills

•Ability to multi-task

•Ability to remain calm on the phone with callers

•Self-motivated

•Minimum two years of clerical or administrative experience

•Knowledge of office administration practices and procedures

•Proficiency with Microsoft software

•Demonstrated ability to work independently and as a team

•Flexibility

•Word processing skills

•Ability and willingness to work well with all employees and guests

•High degree of discretion in dealing with confidential information

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