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CUSTOMER CARE REPRESENTATIVE

3 months ago

Louisville, United States Stock Yards Bank & Trust Full time

** CUSTOMER CARE REPRESENTATIVE (Call Center) - Louisville, KY**

**Job Category****:** DEPOSIT OPERATIONS **Requisition Number****:** CUSTO003677 Showing 1 location **Job Details**

**Description**

Stock Yards Bank and Trust Company is a wholly owned subsidiary of Stock Yards Bancorp, Inc. (NASDAQ; SYBT), with company assets totaling $6.65 billion. Founded in 1904, Stock Yards Bank has evolved from a small bank serving the Louisville livestock industry to a nationally recognized bank known for exceptional service and financial performance. Our capabilities align well with those of national banks, but our focus has always been building a strong relationship with our customers while providing an engaging work environment for our employees. Stock Yards Bank has consistently received recognition for being one of the best places to work in Kentucky.

Since 1904, Stock Yards Bank has become one of the region's premier community banks - renowned for the close, personal attention that distinguishes us from other financial institutions in our market. Our bank actively seeks individuals to help us build trusted partnerships and further our success. We are pleased to announce there is an opportunity for you to advance your achievements as a Customer Care Representative while helping us further our success.

As a Customer Care Representative, your day will be filled with opportunities to get to know our customers and assist with their transactions. In this position where communication skills are important, there are many exciting opportunities to grow professionally within our company. Our past accomplishments and continued future success are directly attributed to the individual success of our employees. Many of our employees started their careers at Stock Yards Bank as a Customer Care Representative and continued to future success.

**Responsibilities**

Daily responsibilities include, but are not limited to, the following:

* Support customer retention through the following:

* Create a WOW customer experience for every customer in every interactionvia telephone, email or website contact

* Meet established goals of quality, efficiency, and accuracy by assisting customers with questions and/or concerns on all deposit/loan accounts and serviceschanneled through telephone, email or website contact

* Recommend and educate customers on other bank services as appropriate

* Perform operational tasks including distribution of account maintenance and product support information to appropriate areas, maintenance of customer files, documentation, and customer mailings

* Exercise duties and responsibilities in a manner that demonstrates self-accountability and supports a team environment

* Support other Deposit Operations areas as needed

**Job Requirements**

The successful candidate will have the following qualifications:

* High School Diploma or GED Equivalent

* Banking / customer service background or call center experience

* Excellent communications skills, both verbal and written

* Professional appearance and demeanor

* Good phone voice

* PC proficiency

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)