Customer Service Representative

1 week ago


Louisville, Kentucky, United States Allstate Insurance Agency - Christopher Lee Full time
Job Title: Licensed Customer Service Representative

We are seeking a highly motivated and customer-focused Licensed Customer Service Representative to join our team at Allstate Insurance Agency - Christopher Lee. As a key member of our agency, you will play a vital role in delivering exceptional customer service and building strong relationships with our clients.

Responsibilities:
  • Maintain and organize agency files and documents
  • Use agency CRM systems to document all interactions with customers
  • Run weekly and daily audits to ensure accuracy and efficiency
  • Answer incoming calls and direct them to the appropriate person
  • Process insurance payments and endorsements
  • Develop and maintain strong relationships with customers to understand their needs and provide personalized advice
Requirements:
  • Strong interest in customer care and a passion for delivering exceptional service
  • Prior insurance experience required
  • Ability to obtain necessary Property and Casualty and/or Life and Health license(s) to sell insurance
  • Confident, motivated individual with excellent verbal and written communication skills
Benefits:
  • Comprehensive on-the-job training
  • Competitive salary and commission-based compensation
  • Opportunities for advancement and professional growth
  • Positive work environment and team-oriented culture

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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