Customer Service Rep/Scheduler

4 weeks ago

Gordonsville, United States Sentara Full time

City/State

Zion Crossroads, VA

Overview

Work Shift

First (Days) (United States of America) Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department.

Minimum Requirements:

*High School Diploma or equivalent

*Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting preferred

*High Volume call center experience preferred

*Epic EMR experience preferred

*Data entry skills

*Must be available for a 10/21/24 start date

Required to Travel to the following locations for ONSITE Orientation the first 8-9 weeks. After successful completion of orientation, this opportunity will be REMOTE.

  • Sentara Spring Creek Family Medicine - 29 Jefferson Ct. Zions Crossroads, VA
  • Sentara Palmyra Medical Associates - 33 Rebecca Dr. Palmyra, VA
  • Sentara PJP5 - 590 Peter Jefferson Pkwy, Charlottesville, VA

This is a full-time day shift position Mon-Fri between the hours of 8:00am-5:30pm.

After 8-9 weeks, this position will transition to Remote work. Sentara will provide the equipment. High-speed internet is required.

Responsibilities:

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.

Provide quality service and customer satisfaction through effective communication and education.

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.

Schedules a high volume of procedures for patients in a computerized scheduling system.

Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.

Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve

Keywords: Indeed, Talroo-Allied Health, Monster, LinkedIn, scheduler, scheduling, referral, appointment, medical receptionist, healthcare administrative, call center, CSR, customer service representative, insurance verification, claim

Job Summary

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work. Provide quality service and customer satisfaction through effective communication and education.

Pre-employment screening required.

Qualifications:

HS - High School Grad or Equivalent (Required) Customer Service, Data Entry

Skills

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.


In support of our mission "to improve health every day," this is a tobacco-free environment.

  • Customer Service Rep/Scheduler

    1 month ago

    Gordonsville, United States Sentara Full time

    City/State Palmyra, VA Overview Work Shift First (Days) (United States of America) Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department. Minimum Requirements: *High School Diploma or equivalent *Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's...

  • Customer Service Representative/Scheduler

    4 weeks ago

    Gordonsville, Virginia, United States Sentara Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative/Scheduler to join our team at Sentara. As a key member of our Clinical Access Centralized Scheduling Department, you will be responsible for handling incoming calls and providing exceptional service to our patients and customers.Key Responsibilities:Handle...

  • Customer Service Representative

    3 weeks ago

    Gordonsville, Virginia, United States Sentara Full time

    Customer Service RepresentativeSentara is seeking a highly skilled Customer Service Representative to join our Clinical Access Centralized Scheduling Department. As a key member of our team, you will be responsible for handling incoming calls, addressing eligibility, claim, and payment issues, and performing patient scheduling and referral work.Key...

  • Customer Service Representative

    3 weeks ago

    Gordonsville, Virginia, United States Sentara Full time

    Customer Service RepresentativeSentara is seeking a highly skilled Customer Service Representative to join our Clinical Access Centralized Scheduling Department. As a key member of our team, you will be responsible for handling incoming calls, addressing eligibility, claim, and payment issues, and performing patient scheduling and referral work.Key...

  • Customer Service Representative

    4 weeks ago

    Gordonsville, Tennessee, United States PILOT Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Pilot. As a key member of our restaurant team, you will be responsible for providing exceptional service to our guests, ensuring a clean and welcoming environment, and maintaining a high level of productivity.Key...

  • PT Customer Service Leader

    4 weeks ago

    Gordonsville, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 336774_external_USA-VA-Gordonsville Address: USA-VA-Gordonsville-408 Gordon Ave Store Code: Store 01298 Front End (7221282) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Representative

    3 weeks ago

    Gordonsville, Virginia, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast,...

  • Customer Service Ambassador

    4 weeks ago

    Gordonsville, Virginia, United States Family Dollar Full time

    Job Summary:As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our valued customers. Your primary goal will be to create a welcoming and inclusive store environment, ensuring that every customer feels valued and supported.Key...

  • Customer Service Representative

    1 month ago

    Gordonsville, Tennessee, United States Pilot Travel Centers LLC Full time

    About Pilot Travel Centers LLCPilot Travel Centers LLC is a leading provider of travel centers and convenience stores in the United States. As a member of our team, you'll have the opportunity to work in a dynamic and fast-paced environment where you'll be responsible for providing exceptional customer service and ensuring a positive experience for our...

  • Customer Service Representative

    4 weeks ago

    Gordonsville, Virginia, United States FAS MART Full time

    About FAS MARTFAS MART is a dynamic community hub where customers find more than just snacks and fuel. We're a place that feels like home, where customers find smiling faces, helpful service, and a welcoming atmosphere.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Cashier/Sales Associate. As a key member of...

  • Customer Service Representative

    4 weeks ago

    Gordonsville, Virginia, United States Macmillan Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Relations Support professional to join our team at Macmillan. As a key member of our Customer Relations department, you will play a critical role in providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Customer Service Representative

    4 weeks ago

    Gordonsville, Tennessee, United States PILOT Full time

    About Pilot CompanyPilot Company is a dynamic and inclusive organization that values diversity and creativity. We strive to make every stop on your career journey and our guests' journey a great one.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing fast,...

  • PT Customer Lead

    4 weeks ago

    Gordonsville, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 396549_external_USA-VA-Gordonsville Address: USA-VA-Gordonsville-408 Gordon Ave Store Code: Store 01298 Front End (7221282) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • In House Marketing Representative

    1 month ago

    Gordonsville, United States Bluegreen Vacations Full time

    Hiring Immediately – In House Marketing – Shenandoah Crossing Brand Ambassadors!We are looking for highly motivated marketers to join our team at Shenandoah Crossing. This position provides $20 Hourly Training Pay for the first two weeks then $12.00/hrly + Commissions. Average target annual salary for Marketing Reps in Gordonsville is $50k to $75k+...

  • Customer Relations Support

    2 months ago

    Gordonsville, United States Chesapeake Utilities Corporation Full time

    Come join our team! $1,000 Retention Bonus (after 1 year) Paid Time Off 11 Paid Holidays Eligible to participate in the 401(k) Plan  Competitive Benefits MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for Customer Relations Support in our Gordonsville, Virginia facility. MPS...

  • Customer Relations Support

    2 months ago

    Gordonsville, United States Macmillan Full time

    Come join our team!$1,000 Retention Bonus (after 1 year) Paid Time Off 11 Paid Holidays Eligible to participate in the 401(k) Plan Competitive Benefits MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for Customer Relations Support in our Gordonsville, Virginia facility. MPS provides back office...

  • Customer Relations Support Specialist

    4 weeks ago

    Gordonsville, Virginia, United States Macmillan Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Relations Support Specialist to join our team at Macmillan Publishers. As a key member of our Customer Relations department, you will play a critical role in maintaining accurate tax information on customer accounts, managing credit and rebills for tax errors, and performing various...

  • Fuel Service Associate

    4 weeks ago

    Gordonsville, Tennessee, United States Pilot Travel Centers LLC Full time

    Pilot Travel Centers LLC is seeking a dynamic individual to join our team as a Fuel Attendant. As a key member of our retail and fuel team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.Key Responsibilities:Provide top-notch customer service to our customersOperate fuel pumps and...

  • Electrician / Service Technician

    2 weeks ago

    Gordonsville, Virginia, United States Blossman Gas Inc Full time

    Job OpportunityWe are seeking a skilled Electrician to join our team at Blossman Gas Inc. in central Virginia. As an Electrician, you will be responsible for installing, servicing, and maintaining gas comfort equipment, as well as performing electrical panel and infrastructure work.Key Responsibilities:Install and service gas comfort equipment, including...

  • Electrician / Service Technician

    2 weeks ago

    Gordonsville, Virginia, United States Blossman Gas Inc Full time

    Job OpportunityBlossman Gas Inc is seeking a skilled Electrician to join our team in central Virginia. As an Electrician, you will be responsible for installing, servicing, and maintaining gas comfort equipment, as well as performing electrical panel work for residential and commercial customers.Key ResponsibilitiesInstall, service, and maintain gas comfort...