Customer Relations Support

2 months ago

Gordonsville, United States Chesapeake Utilities Corporation Full time

Come join our team

$1,000 Retention Bonus (after 1 year)
Paid Time Off
11 Paid Holidays
Eligible to participate in the 401(k) Plan 
Competitive Benefits

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for Customer Relations Support in our Gordonsville, Virginia facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America.

Purpose of the Role:
Provides essential support to the Customer Relations department by maintaining accurate tax information on customer accounts, managing credit and rebills for tax errors, and performing various administrative tasks. Assists with loading conference information, serving as backup for monitoring the general email inbox for new account applications and maintenance, processing specific orders, and supporting the customer self-service portal. Ensures efficient and accurate completion of tasks to support overall departmental operations.

Key responsibilities/tasks:

Maintains tax information on accounts: Ensures tax information on all customer accounts is current. Sends letters for new and expired certificates to ensure compliance with regulations. Manages credit/rebills: Handles credit and rebill processes for tax errors and ebooks, ensuring accuracy and proper documentation. Loads conference information: Enters and maintains conference-related information into the Square system for accurate record-keeping. Serves as backup for monitoring general email inbox: Provides backup support for overseeing the general email inbox used for new account applications and maintenance, ensuring timely and accurate responses. Processes customer orders: Manages the process of specific customer orders, ensuring timely and accurate fulfilment. Handles distribution client orders: Acts as the primary contact for distribution client orders, coordinating with relevant departments to ensure orders are processed efficiently. Supports customer self-service portal: Performs administrative tasks on the customer self-service portal, ensuring smooth operation and resolving any issues.

Education: High School Diploma or equivalent.

Skills/Experience Required:

EXPERIENCE: One to two years of related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: The ability to read and interpret documents such as order forms, claim forms, computer generated reports and procedures manuals. Ability to write routine correspondence. Ability to speak effectively to customers or employees of the company.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate discounts using computer generated reports/screens and company policies.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram or schedule form. Ability to deal with problems involving variables in standardized situations.

OTHER SKILLS AND ABILITIES:
Must possess proficient computer skills with in-depth knowledge of Word, Excel, Outlook, and Internal Systems as well as have the ability to meet and maintain 5500 keystrokes per hour. Uses calculator, copier and fax machine.

Capabilities:

1. Personal effectiveness and professionalism
2. Customer focus
3. Relationship building/ teamwork
4. Innovation and change
5. Problem Solving

Physical requirements/job attributes: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to stoop, kneel, stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Hours of work: Monday - Friday 8:00 a.m. - 5 p.m., with extended hours as needed.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender Identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of MPS.

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