Customer Service Representative
3 weeks ago
Sentara is seeking a highly skilled Customer Service Representative to join our Clinical Access Centralized Scheduling Department. As a key member of our team, you will be responsible for handling incoming calls, addressing eligibility, claim, and payment issues, and performing patient scheduling and referral work.
Key Responsibilities:
- Provide quality service and customer satisfaction through effective communication and education.
- Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
- Schedule a high volume of procedures for patients in a computerized scheduling system.
- Accountable for accurately and completely obtaining required information in the scheduling process.
Requirements:
- High School Diploma or equivalent.
- Two years of Customer Service experience, with experience in medical insurance in a hospital or physician's office setting preferred.
- High Volume call center experience preferred.
- Epic EMR experience preferred.
- Data entry skills.
Benefits:
- Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
About Sentara:
Sentara is a healthcare organization that prides itself on diversity and inclusiveness. We are committed to creating a work environment that reflects the communities we serve.
Qualifications:
- HS - High School Grad or Equivalent (Required)
- Customer Service, Data Entry
Skills:
- Sentara Healthcare prides itself on the diversity and inclusiveness of its workforce.
- Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education.
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