Customer Service Representative

3 weeks ago


Gordonsville, Virginia, United States Sentara Full time
Customer Service Representative

Sentara is seeking a highly skilled Customer Service Representative to join our Clinical Access Centralized Scheduling Department. As a key member of our team, you will be responsible for handling incoming calls, addressing eligibility, claim, and payment issues, and performing patient scheduling and referral work.

Key Responsibilities:

  • Provide quality service and customer satisfaction through effective communication and education.
  • Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
  • Schedule a high volume of procedures for patients in a computerized scheduling system.
  • Accountable for accurately and completely obtaining required information in the scheduling process.

Requirements:

  • High School Diploma or equivalent.
  • Two years of Customer Service experience, with experience in medical insurance in a hospital or physician's office setting preferred.
  • High Volume call center experience preferred.
  • Epic EMR experience preferred.
  • Data entry skills.

Benefits:

  • Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

About Sentara:

Sentara is a healthcare organization that prides itself on diversity and inclusiveness. We are committed to creating a work environment that reflects the communities we serve.

Qualifications:

  • HS - High School Grad or Equivalent (Required)
  • Customer Service, Data Entry

Skills:

  • Sentara Healthcare prides itself on the diversity and inclusiveness of its workforce.
  • Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education.


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