Patient Services Associate 32D

4 weeks ago

Palo Alto, United States Lucile Packard Children's Hospital Full time

Patient Services

1.0 FTE, 8 Hour Rotating Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Patient Access Services job is responsible for completing patient admission and registrations functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services, assist with patient inquiries regarding insurance benefits and payor specific requirements. Handles routine customer service inquiries and problems. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR I position is intended as an entrylevel position for individuals with limited background in patient admitting, recent graduates from trade schools and training programs, and/or experience in non-healthcare. It is expected that individuals on this level will acquire the necessary job skills, knowledge, and other qualifications through on-the-job and/or formal training in order to advance to the Patient Admitting Representative II level within 1 year.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s). Assures secure handling and accurate recording of payments collected at the point-of-service delivery. Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures. Escalates any advanced or complex registrations to a more experienced team member. Greets patients and begins the registration process. Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting services rendered at Stanford Medical Center. Communication may consist of telephone correspondence or in person contact. Meets weekly individual productivity goals and standards while following planned priorities as set by the Team Manager/Coordinator. Performs other duties and responsibilities as assigned by the unit team manager or other PAS management personnel. Provides excellent customer service to all individuals with whom the employee has contact. Responsible for Cash Collection protocols. The specific job duties will be comprised of a combination of responsibilities from among the various areas of PAS operations including: On-site, Ancillary, Financial Counselor, Acess Unit, and Emergence Department Registration.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education:

High school diploma or GED equivalent

Experience:

One (1) year of progressively responsible and directly related work experience

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job. Ability to work well with individuals at all levels of the organization. Knowledge of computer systems and software used in functional area. Knowledge of Medical Terminology.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $64,272.00 to $72,904.00

Equal Opportunity Employer

L ucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. #J-18808-Ljbffr

  • Registered Nurse

    23 hours ago

    Palo Alto, United States Patient Centered Services Full time

    Benefits: 401(k) matching Job Description Patient Centered Services LLC is seeking experienced and dedicated Cardiac Catheterization Registered Nurses to join our team in Palo Alto, CA. Our ideal candidates will provide specialized nursing care in the cardiac catheterization lab, focusing on cardiac catheterization, transaortic valve replacement, and...

  • Supervisor - Patient Access Services

    6 days ago

    Palo Alto, United States Lucile Packard Children's Hospital Full time

    **Patient Services** **1.0 FTE, 8 Hour Day Shift** At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly...

  • Registered Nurse

    2 weeks ago

    Palo Alto, United States PATIENT CENTERED SERVICES LLC Full time

    Benefits: 401(k) matching Job DescriptionPatient Centered Services LLC is seeking experienced and dedicated Cardiac Catheterization Registered Nurses to join our team in Palo Alto, CA. Our ideal candidates will provide specialized nursing care in the cardiac catheterization lab, focusing on cardiac catheterization, transaortic valve replacement,...

  • Patient Access Representative

    2 weeks ago

    Palo Alto, United States Option 1 Staffing Services, Inc. Full time

    Patient Access Rep Long Term Contract Palo Alto, CA - On-site$24 - $26/hourLooking to grow your healthcare experience with a nationally ranked hospital? If so, this is an excellent opportunity for you and your career. The ideal candidate should have 1+ years of prior experience in a medical office/healthcare setting in a patient-facing role, be knowledgeable...

  • Patient Access Representative

    2 weeks ago

    Palo Alto, United States Option 1 Staffing Services, Inc. Full time

    Patient Access Rep Long Term Contract Palo Alto, CA – On-site$24 – $26/hourLooking to grow your healthcare experience with a nationally ranked hospital? If so, this is an excellent opportunity for you and your career. The ideal candidate should have 1+ years of prior experience in a medical office/healthcare setting in a patient-facing role, be...

  • Patient Service Representative

    3 months ago

    Palo Alto, United States California Rehabilitation & Sports Therapy Full time

    As a Patient Service Representative, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Essential Job Functions: Patient Interaction: - Greet and welcome patients with professionalism and warmth. - Schedule appointments and manage patient...

  • Patient Service Representative

    2 months ago

    Palo Alto, United States Physical Rehabilitation Network Full time

    As a Patient Service Representative, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Essential Job Functions: Patient Interaction: Greet and welcome patients with professionalism and warmth. Schedule appointments and manage patient...

  • Registered Nurse

    3 weeks ago

    Palo Alto, United States PATIENT CENTERED SERVICES LLC Full time

    **Benefits**: - 401(k) matching **Key Responsibilities** - Perform cardiac catheterization procedures and assist in transaortic valve replacement and electrophysiology procedures. - Monitor and assess patients' cardiovascular status using advanced nursing skills and ECG monitoring. - Administer medications and manage patients' hemodynamic status during...

  • Client Services Associate

    2 weeks ago

    Palo Alto, United States Guardant Health Full time

    Job Description About the Role: The Client Services Associate (CSA) is responsible for providing exceptional support to clients and patients in their territory, work collaboratively with other Client Services Team members to achieve department goals and work cross functionally with commercial and lab operations partners to identify scalable solutions...

  • Patient Access Representative I

    3 weeks ago

    Palo Alto, United States Lucile Packard Children's Hospital Full time

    Patient Services 0.001 FTE, 8 Hour Rotating Shift At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly...

  • Patient Services Lead, Obgyn

    6 days ago

    Palo Alto, United States Sutter Health Full time

    **Organization**: PAMF-Palo Alto Medical Foundation PAD **Position Overview**: Responsible for greeting patients and completing the Check-in/Check-out process. Balancing the cash drawer at the end of the day and providing accurate reports is part of the position. May be responsible for appointment scheduling and message taking and for creating cases for...

  • Patient Services Lead, OBGYN

    4 weeks ago

    Palo Alto, United States Sutter Health Full time

    Organization: PAMF-Palo Alto Medical Foundation PAD Position Overview: Responsible for greeting patients and completing the Check-in/Check-out process. Balancing the cash drawer at the end of the day and providing accurate reports is part of the position. May be responsible for appointment scheduling and message taking and for creating cases for...

  • Patient Services Lead, OBGYN

    4 weeks ago

    Palo Alto, United States Sutter Health Full time

    Organization: PAMF-Palo Alto Medical Foundation PAD Position Overview: Responsible for greeting patients and completing the Check-in/Check-out process. Balancing the cash drawer at the end of the day and providing accurate reports is part of the position. May be responsible for appointment scheduling and message taking and for creating cases for...

  • Patient Services Lead, OBGYN

    4 weeks ago

    Palo Alto, California, United States Sutter Health Full time

    Organization:PAMF-Palo Alto Medical Foundation PADPosition Overview:Responsible for greeting patients and completing the Check-in/Check-out process. Balancing the cash drawer at the end of the day and providing accurate reports is part of the position. May be responsible for appointment scheduling and message taking and for creating cases for Workers'...

  • Patient Services Lead, OBGYN

    4 weeks ago

    Palo Alto, California, United States Sutter Health Full time

    Organization:PAMF-Palo Alto Medical Foundation PADPosition Overview:Responsible for greeting patients and completing the Check-in/Check-out process. Balancing the cash drawer at the end of the day and providing accurate reports is part of the position. May be responsible for appointment scheduling and message taking and for creating cases for Workers'...

  • Customer Success Associate

    2 weeks ago

    Palo Alto, California, United States TMG Services Full time

    Job DescriptionJob DescriptionAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while growing...

  • Patient Financial Coordinator

    6 days ago

    Palo Alto, United States Reproductive Medicine Associates - RMA Network Full time

    RMA is seeking a full-time Patient Financial Coordinator to join our Palo Alto location. In general, the Patient Financial Coordinator will be responsible for all aspects of patients’ financial account with regard to reimbursement, including referral intake and authorization processing, billing, and collections. This is a full-time opportunity; Monday to...

  • Customer Success Associate

    1 month ago

    Palo Alto, United States TMG Services Full time

    Job DescriptionJob DescriptionAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU !We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while...

  • Client Services Associate

    2 weeks ago

    Palo Alto, California, United States Guardant Health Full time

    Job DescriptionAbout the Role:The Client Services Associate (CSA) is responsible for providing exceptional support to clients and patients in their territory, work collaboratively with other Client Services Team members to achieve department goals and work cross functionally with commercial and lab operations partners to identify scalable solutions for...

  • Patient Services Representative Ii, Obgyn

    4 weeks ago

    Palo Alto, United States Sutter Health Full time

    **Organization**: PAMF-Palo Alto Medical Foundation PAD **Position Overview**: Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR)....