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Patient Services Lead, Obgyn

3 months ago

Palo Alto, United States Sutter Health Full time

**Organization**:
PAMF-Palo Alto Medical Foundation PAD

**Position Overview**:
Responsible for greeting patients and completing the Check-in/Check-out process. Balancing the cash drawer at the end of the day and providing accurate reports is part of the position. May be responsible for appointment scheduling and message taking and for creating cases for Workers' Compensation, triaging patients to the nursing staff depending on patient acuity, maintain statistics for the department and physicians in the department, creating new patient accounts, communicate work status, complete department mailings and reports. Assists with staffing and day to day operations consisting for multiple departments.

**EDUCATION**:
HS Diploma or General Education Diploma (GED)

**TYPICAL EXPERIENCE**:
4 years of recent experience.

**SKILLS AND KNOWLEDGE**:
Familiarity with basic management fundamentals.

Knowledge of office workflow and processes.

A knowledge of problem solving techniques.

Knowledge of proper cash handling practices and internal control processes/procedure.

Verbal and written communication skills in the English language are required.

Ability to communicate professionally, calmly and effectively with all internal and external customers in a medical office environment.

Ability to deal effectively with challenging customer service interactions.

Ability to motivate and train adults.

Ability to complete multiple projects and manage shifting priorities with frequent interruptions.

Ability to keep both patient and business information confidential.

Math skills must be sufficient to appropriately handle cash and complete department deposits.

Organizational and prioritization skills.

Ability to work independently, prioritize work, manage time and workflow to meet deadlines.

Ability to pay attention to detail.

LI-GO1

**Job Shift**:
Days

**Schedule**:
Full Time

**Shift Hours**:
8

**Days of the Week**:
Monday - Friday

**Weekend Requirements**:
None

**Benefits**:
Yes

**Unions**:
No

**Position Status**:
Non-Exempt

**Weekly Hours**:
40

**Employee Status**:
Regular

**Number of Openings**:
1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $31.51 to $39.39 / hour