Service Coordinator

1 week ago

New Berlin, United States Kurz Industrial Solutions Full time
Kurz Overview and Mission: Proud to serve leading industrial business in the Upper Midwest for over 100 years with best-in-class electro-mechanical and clean energy products and services. We are driven by a culture centered on our six core values and strive every day to achieve our mission "to strengthen American industry".
Role Mission
The Kone Account Specialist is responsible for ensuring smooth and efficient coordinator of all aspects related to customer service, quotes, work orders, purchasing, repairs, and scheduling with the shop. This individual will serve as the primary point of contact for all Kone related projects, including for Kone representatives, shop/warehouse personnel, and suppliers & vendors. The Kone Account Specialist will ensure that all jobs are completed in a timely manner, while maintaining high standards of quality, specifications, and customer satisfaction.
Key Job Responsibilities
  • Act as the primary point of contact for Kone. Daily/Weekly communications to understand needs and provide updates on projects status. Participate in bi-weekly production meetings.
  • Generate quotes and orders, including job costing for all Kone jobs.
  • Procure all necessary parts for Kone jobs and create work orders for any outsourced machine work.
  • Coordinate with vendors and suppliers to ensure timely procurement of materials. Manage all Kone inventory (including cycle counting and annual inventory) and ensure allocated to proper job, location and storage environment.
  • Schedule jobs based on customer needs, shop availability and parts supply.
  • Create services summaries, documenting all services activities, and ensuring all appropriate documents and records are updated as necessary.
  • Ensure that all work meets Kone's specifications, quality, standards and contract details.
  • Manage vendors, including selection, quality, pricing.
  • Provide back up to the Repair Coordinator as needed.
  • Support Shop Manager as necessary.
Competencies
  • Associate's degree in business, skilled trade, or related field.
  • Proven experience in a customer service or coordinator role, ideally within a shop, service or industrial environment.
  • Excellent verbal & written communication and interpersonal skills.
  • Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
  • Attention to detail and accuracy in documentation and reporting.
  • Ability to problem solve and make decisions in a fast-paced environment.
  • Knowledge of parts procurement and supply chain coordinator helpful.
  • Proficient in MS Office. Experience with scheduling or inventory management software a bonus.
Keys to Success
  • Core Values: This person lives out our 6 Kurz company core values well
  • Customer Service: Must have a customer service mentality. Being accessible and responsive to both our internal and external clients is critical to our success.
  • Clear Communication: Conveys ideas, thoughts and facts in a way that the audience will understand.
  • Teamwork & Collaboration: Works through challenging issues and understands when appropriate to leverage internal experts.
  • Adaptability & Flexibility: Maintaining focus with changing priorities in a landscape that is constantly evolving.

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