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Retail Customer Service Specialist

2 months ago

Katy, United States Living Spaces Full time

Current Living Spaces Employees: Please apply via your internal Workday Account.

At Living Spaces, we take pride in being an environment that cultivates the best in our Team Members. From our corporate office in La Mirada, to our Distribution Centers, Manufacturing, Guest Services, Transportation, to any of our retail stores in the United States, you’ll find Team Members who have started and grown their careers at Living Spaces. We are a company driven by our core values of humility & respect, passion, innovation, speed & simplicity, fanatic discipline, social responsibility, coupled with the desire to provide our guests with the best possible experience they can have while furnishing their space.

We continuously strive to find dedicated, innovative, driven, enterprising Team Members to help drive our corporate vision - to be the best furniture retailer in the country. If you possess these skills, we invite you to join the journey at Living Spaces.

Position Summary

The primary role of the Operations Specialist - Retail is to partner with the Operations Supervisor to ensure success in all guest interactions and transactions with a Guest First mentality. Will maintain the cash office and Operations counter with precise execution of Standard Work.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Complete and demonstrate the ability to effectively execute all company training modules Greet and engage guests on sales floor Help in Kids Spaces as needed Ensure team completes and demonstrates the ability to effectively execute to company expectations all new hire and ongoing training modules Completes required training in the expected timeframe, and participates in ongoing learning opportunities Execute standard work expectation in the front end, fun room, prep kitchen, and beverage bar Assist Store Manager in resolving guest escalations, returns, discounts Ensure check-out/in processes is executed Execute cash office procedures to exacting standards in Standard Work about 40% of the day Establish a self-audit routine in compliance with Asset Protection Audit Ability to work weekends and most holidays Able to work in a fast-paced environment Perform all guest email follow-up Ability to effectively communicate with all levels of leadership Ability to work weekends and most holidays Able to work in a fast-paced environment

Qualifications

Education/Experience: High School Diploma or GED equivalent. 1 year of retail experience in a direct customer interactive environment required. 1-2 years of customer service experience. High volume experience is preferred. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have proficient experience in Microsoft Office programs.

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

$14.65 - $19.05

Retail, Guest Services, and Distribution Center Team Members are eligible to receive a team bonus based on meeting specific monthly goals and KPI’s. Bonus amounts are based on the level of achievement and the total hours worked during the bonus eligible month.

Benefits Include

Medical Dental Vision 401(k) (full and part time eligible) Vacation Sick Time Flex Spending Account Employee Assistance Program

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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